Ncebo Zuma

Customer-focused and results-driven Manager with over 7 years of progressive experience in hospitality, retail, and administration. Skilled in leading teams, driving sales, and delivering exceptional customer service. Proven ability to streamline operations, train and motivate staff, and achieve business growth. Recognized for strong leadership, financial acumen, and innovative problem-solving.

Branch Manager – Huts Canteen (Food & Beverages) at Premium Bets (Hollywoodbets) (2025-03 – 2025-08)

• Managed daily branch operations, ensuring compliance with food safety and company standards.
• Supervised a team of 13 staff, achieving consistent service quality.
• Monitored budgets and achieved monthly sales targets.

Kitchen Manager at Bird & Co. Chicken and Pizza (2023-01 – 2024-09)

• Oversaw kitchen operations including staff management, stock control, and quality assurance.
• Reduced food wastage by 3.5% through improved inventory practices.
• Trained new staff in GAAP systems and customer service best practices.

General Manager at Hot Chickens Restaurant (2020-06 – 2021-04)

• Directed operations and staff of a high-volume restaurant.
• Implemented new sales strategies that boosted monthly revenue.

General Manager at Pine Street Pedros Flame Grilled Chicken (2019-01 – 2020-05)

Store Manager at Chicken Xpress Kentucky Restaurant (2017-12 – 2018-12)

Store Manager at Chicken Xpress Kentucky Restaurant (2017-05 – 2017-11)

Floor Supervisor - Groceries/Dry Food, General Assistant: Produce Department, General Assistant: Floor Department at Estcourt Spar Supermarket (2015-05 – 2017-04)

Grant Administrator/Office Administrator at SASSA Madadeni Local Office (2013-11 – 2015-04)

Front Griller at Nando's Restaurant (2013-09 – 2013-10)

Diploma in Management Sciences: BA Studies – Durban University of Technology (2020 – 2022)

Qualification in Financial Management (N6) – Mnambithi TVET College (2012 – 2013)