Naz Matebese
IT Support Specialist
Pietermaritzburg, uMgungundlovu District MunicipalityMember since January 17, 2026
DiagnosticsData migrationActive Directory administrationGroup policiesZendesk
·
About
An adaptable IT Support Specialist with a National Diploma in Information Technology and over 2 years of experience providing Tier 1 and Tier 2 technical support. Skilled in Active Directory administration, hardware deployment, and troubleshooting in high-volume environments. Proven ability to enhance system performance, ensure data security compliance (POPI Act, FICA), and deliver efficient end-user support.
Experience
ICT Intern - Office of The Premier
(2023-12 - 2025-11)
- Provided Tier 1 and Tier 2 technical support for 200+ end-users
- Deployed and configured laptops and desktops, including secure data migration
- Monitored system performance and conducted diagnostics to prevent downtime
- Administered user accounts and group policies within Active Directory
- Assisted in rolling out security patches and antivirus solutions
Administrative Assistant - Hollywoodbets
(2021-10 - 2023-11)
- Managed customer inquiries via telecommunications and email using Zendesk
- Investigated unpaid transactions and performed credit adjustments
- Verified client banking and FICA documentation
- Maintained compliance with POPI Act and confidentiality policies
Education
National Diploma - Information Technology - Walter Sisulu University (2020)
National Senior Certificate - Matric - Ndabankulu Senior Secondary School (2015)
Skills
IT Support Specialist
