Nduduzo Ngubane

Results-driven Restaurant Operations and Multi-Store Management professional with over 15 years' experience in hospitality and quick service restaurant environments. Experienced in leading restaurant performance across multiple stores, developing managers, ensuring operational compliance and building strong teams that deliver excellent customer experiences. Proven ability to translate business priorities into daily operational execution through store visits, performance coaching, hygiene and health & safety compliance, inventory management, cost control, and front-of-house and back-of-house oversight.

Restaurant Operations Manager at Imbizo Restaurant Group (3 Stores) (2022-11 – 2026-04)

Reason for leaving: Retrenchment

• Led daily operational performance across multiple restaurants, ensuring brand standards, consistency and customer experience expectations were met.
• Conducted regular store visits to review guest experience, front-of-house and back-of-house readiness, hygiene standards and operational checklists.
• Developed managers and key staff through coaching, performance goals, training, recruitment and promotion support.
• Maintained compliance with licensing, hygiene, health and safety requirements across stores.
• Managed budgets, controlled operational costs and implemented strategies to improve productivity and sales.
• Oversaw supplier ordering, inventory requirements and stock count audits to minimize waste and improve availability.
• Supported high-conflict customer and staff resolution while maintaining service standards and team stability.
• Monitored store maintenance requirements across property, furniture and kitchen equipment.

Restaurant General Manager at Cafe 1632 Restaurant (2021-06 – 2022-10)

Reason for leaving: Better opportunity

• Managed daily restaurant operations across front-of-house and back-of-house functions.
• Hired, trained and coached staff to support service delivery and operational discipline.
• Monitored junior manager checklists and ensured daily operational routines were completed.
• Implemented improved stock control procedures and maintained supplier relationships.
• Resolved customer complaints and supported marketing promotions and events.
• Costed menu items, updated pricing in systems and supported implementation of new operational systems.

Operations Manager - Food and Beverages at Liquefier Canteens (8 stores) (2018-09 – 2020-02)

Reason for leaving: Covid

• Led daily operational performance across multiple restaurants, ensuring brand standards, consistency and customer experience expectations were met.
• Conducted regular store visits to review guest experience, front-of-house and back-of-house readiness, hygiene standards and operational checklists.
• Developed managers and key staff through coaching, performance goals, training, recruitment and promotion support.
• Maintained compliance with licensing, hygiene, health and safety requirements across stores.
• Managed supplier accounts, negotiated payment terms and controlled stock ordering, receiving and dispatch processes.
• Ensured accurate and timely delivery of stock to clients while maintaining warehouse layout and space utilization.
• Enforced health, safety and hygiene standards and monitored client service quality.

Stock Manager at JMVR Restaurant Group (3 Stores) (2016-06 – 2018-08)

Reason for leaving: Better opportunity

• Conducted daily stock takes, managed supplier orders and tracked deliveries to reduce inventory losses.
• Updated inventory records, reviewed product quality and forecasted supply and demand requirements.
• Supervised front-of-house and back-of-house operations, resolved customer complaints and produced operational reports.

Group Stock Manager at Imbizo Restaurant Group (3 Stores) (2014-11 – 2016-05)

Reason for leaving: Better opportunity

• Managed purchasing, inventory records, weekly stock takes and spot checks across stores.
• Prevented overstocking, managed supplier deliveries and ensured quality control of stock received.
• Costing, recipes, managing GP
• Engaging with suppliers

Assistant Operations Manager, 3 Stores (2008-08 – 2014-10)

• Managed daily restaurant operations, controlled food costs and stock levels, and coordinated shifts.
• Supervised and trained staff, managed customer complaints and implemented operational processes.
• Front and back of house daily restaurant operation
• Training of waitrons, cashiers, bar staff

Cash-Up Officer (2007-03 – 2008-07)

• Performed daily cash-ups and reconciliations, conducted spot checks on cashiers and assisted with cashier rostering and banking.

Matriculated – Sikhwama High School