Restaurant Operations Manager at Imbizo Restaurant Group (3 Stores) (2022-11 – 2026-04)
Reason for leaving: Retrenchment
- Led daily operational performance across multiple restaurants, ensuring brand standards, consistency and customer experience expectations were met.
- Conducted regular store visits to review guest experience, front-of-house and back-of-house readiness, hygiene standards and operational checklists.
- Developed managers and key staff through coaching, performance goals, training, recruitment and promotion support.
- Maintained compliance with licensing, hygiene, health and safety requirements across stores.
- Managed budgets, controlled operational costs and implemented strategies to improve productivity and sales.
- Oversaw supplier ordering, inventory requirements and stock count audits to minimize waste and improve availability.
- Supported high-conflict customer and staff resolution while maintaining service standards and team stability.
- Monitored store maintenance requirements across property, furniture and kitchen equipment.
Restaurant General Manager at Cafe 1632 Restaurant (2021-06 – 2022-10)
Reason for leaving: Better opportunity
- Managed daily restaurant operations across front-of-house and back-of-house functions.
- Hired, trained and coached staff to support service delivery and operational discipline.
- Monitored junior manager checklists and ensured daily operational routines were completed.
- Implemented improved stock control procedures and maintained supplier relationships.
- Resolved customer complaints and supported marketing promotions and events.
- Costed menu items, updated pricing in systems and supported implementation of new operational systems.
Operations Manager - Food and Beverages at Liquefier Canteens (8 stores) (2018-09 – 2020-02)
Reason for leaving: Covid
- Led daily operational performance across multiple restaurants, ensuring brand standards, consistency and customer experience expectations were met.
- Conducted regular store visits to review guest experience, front-of-house and back-of-house readiness, hygiene standards and operational checklists.
- Developed managers and key staff through coaching, performance goals, training, recruitment and promotion support.
- Maintained compliance with licensing, hygiene, health and safety requirements across stores.
- Managed supplier accounts, negotiated payment terms and controlled stock ordering, receiving and dispatch processes.
- Ensured accurate and timely delivery of stock to clients while maintaining warehouse layout and space utilization.
- Enforced health, safety and hygiene standards and monitored client service quality.
Stock Manager at JMVR Restaurant Group (3 Stores) (2016-06 – 2018-08)
Reason for leaving: Better opportunity
- Conducted daily stock takes, managed supplier orders and tracked deliveries to reduce inventory losses.
- Updated inventory records, reviewed product quality and forecasted supply and demand requirements.
- Supervised front-of-house and back-of-house operations, resolved customer complaints and produced operational reports.
Group Stock Manager at Imbizo Restaurant Group (3 Stores) (2014-11 – 2016-05)
Reason for leaving: Better opportunity
- Managed purchasing, inventory records, weekly stock takes and spot checks across stores.
- Prevented overstocking, managed supplier deliveries and ensured quality control of stock received.
- Costing, recipes, managing GP
- Engaging with suppliers
Assistant Operations Manager, 3 Stores (2008-08 – 2014-10)
- Managed daily restaurant operations, controlled food costs and stock levels, and coordinated shifts.
- Supervised and trained staff, managed customer complaints and implemented operational processes.
- Front and back of house daily restaurant operation
- Training of waitrons, cashiers, bar staff
Cash-Up Officer (2007-03 – 2008-07)
- Performed daily cash-ups and reconciliations, conducted spot checks on cashiers and assisted with cashier rostering and banking.
