Neil Cotton

Senior Unified Communications Engineer with 20+ years of experience designing, deploying, and supporting enterprise-scale collaboration environments across global organizations. Specialist in Microsoft Teams Rooms, Zoom, and cloud-based contact center platforms, with a strong track record of delivering high-availability meeting experiences, large-scale migrations, and automation-driven operational improvements. Experienced in working across EMEA and global environments, supporting executives, leading platform transitions, and optimizing collaboration ecosystems for performance, reliability, and user adoption.

3rd Line Infrastructure Engineer at HGS (2025-11 – Present)

Manage infrastructure across EMEA offices, supporting enterprise collaboration environments

• Manage infrastructure across EMEA offices, supporting enterprise collaboration environments
• Administer Microsoft Intune, Azure AD, and Microsoft 365 environments
• Oversee patching and updates using ManageEngine, ensuring system compliance
• Support backup solutions and endpoint security tools (Nessus, SentinelOne)
• Provide escalation support to L1/L2 teams, resolving complex technical issues

Senior Communications Engineer at Mimecast (2012-11 – 2025-05)

Managed and supported 100+ global meeting rooms across multiple regions with expertise in platform migrations and Teams Rooms deployment

• Managed and supported 100+ global meeting rooms across multiple regions
• Led multiple platform migrations: LifeSize → BlueJeans → Cisco/Neat → Zoom → Microsoft Teams Rooms
• Deployed and managed Microsoft Teams Rooms via Intune, ensuring secure and scalable provisioning
• Administered RingCentral, Zoom Enterprise, and Microsoft Teams Phone systems
• Delivered executive-level AV and live event support with high reliability
• Led contact center transformations, integrating Zoom Contact Center and RingCentral
• Collaborated with vendors and internal teams for global AV rollouts and office expansions
• Automated support and operational workflows to improve efficiency

Customer Services Engineer at Foehn / Kerv (2008-05 – 2012-11)

Supported VoIP infrastructure and Asterisk-based PBX systems for SMB clients

• Supported VoIP infrastructure and Asterisk-based PBX systems
• Delivered IT and collaboration support for SMB clients
• Assisted in AV setup, remote troubleshooting, and user training

Desktop & VoIP Support Engineer at Intrintech (2002-12 – 2008-05)

Delivered desktop and VoIP support across multiple enterprise clients

• Delivered desktop and VoIP support across multiple enterprise clients
• Managed conferencing technologies and end-user environments
• Provided onsite and remote IT support for SMB and enterprise clients