Nel-Marie Smith

Experienced Portfolio Manager and Head of Administration with over 6 years of experience managing property maintenance, insurance claims, sectional title portfolios and contractor performance. Recognised for excellent client service, organisation and leadership.

Head of Administration | Portfolio Manager at Maintenance Risk Solutions (2020-02 – Present)

• Manage residential, sectional title and commercial portfolios.
• Coordinate insurance claims from incident to resolution.
• Liaise with managing agents, trustees, owners, insurers and contractors.
• Prepare quotations, reports and claim documentation.
• Monitor contractor performance and SLA compliance.
• Lead the administration team and maintain outstanding client relationships.

Administrator at Ingelosi Tours & Transfers (2016-12 – 2019-02)

• Prepared quotations and travel bookings.
• Processed payments and maintained accurate records.
• Delivered professional customer service and office administration.

National Senior Certificate – Pretoria North High School (2012-01 – 2016-12)