Nelly Shezi

Seeking a stable office role where I can grow, add value, and support a strong team. Willing to relocate anywhere.

Cashier/Customer Service - Quest Filling Station - Harrismith, Free State

(2023-02 - 2026-02)

• Processed transactions accurately using POS systems, handling cash, card, and mobile payments
• Balanced cash drawer daily, ensuring all sales matched receipts with zero discrepancies
• Scanned items quickly and efficiently while maintaining accuracy during peak hours
• Applied discounts, vouchers, and promotions correctly per store policy
• Packed customer purchases neatly and offered carry-out assistance when needed
• Greeted customers warmly and assisted with product location, pricing, and availability
• Handled customer queries and complaints professionally, escalating complex issues to management
• Provided product recommendations based on customer needs to increase sales
• Managed returns, refunds, and exchanges according to company policy
• Maintained clean and organized area
• Assisted vulnerable customers including elderly, disabled, and parents with young children
• Worked as part of a team to meet daily sales targets and service standards
• Followed health, safety, and hygiene regulations at all times
• Restocked shelves and faced up merchandise during quiet periods
• Trained new cashiers on POS systems and customer service procedures

Administrator - Coole Network - Harrismith, Free State

(2022-05 - 2022-11)

• Managed reception & customer queries: Answered calls, handled walk-in customers, directed wholesale/retail enquiries
• Handled business correspondence: Drafted emails to suppliers, typed stock orders, managed invoices and delivery notes
• Maintained digital filing systems: Organized supplier catalogues, customer orders, invoices, and return records
• Scheduled appointments & meetings: Booked buyer meetings, managed calendar for fittings/design sessions, took minutes
• Ordered office & store supplies: Stationery, packaging, labels, swing tags, shop fittings; obtained quotes from vendors

Matric - Certificates - Lerato uThando C/S School (2020-01 - 2021-01)