Nelson Van Vollenhoven

Customer-focused service and sales specialist with a passion for helping people. Experienced across various industries including broadcasting, mobile technology, and retail fuel service. Skilled in frontline client service, document handling, administrative support, and promoting customer satisfaction in line with public service values.

Customer Sales Representative at Rf Technologies (2021-07 – Present)

• Provide frontline customer support to DStv clients, handling account queries, subscription issues, and service activations with professionalism and efficiency.
• Educate clients on available DStv services and payment options, ensuring clear communication and excellent customer relations.
• Assist clients with DSTV documentation where applicable (e.g. proof of address, service statements), demonstrating knowledge of compliance with Dstv policues.
• Process client data and manage electronic records in line with the Protection of Personal Information Act (POPIA).
• Deliver services in accordance with Batho Pele Principles, maintaining respect, courtesy, and a people-first approach in every interaction.
• Use systems such as MS Office and DStv service platforms to capture client information, log queries, and track resolutions (computer literacy).
• Support internal processes and ensure proper handling of transactions in alignment with basic principles of the Public Financial Management Act (PFMA).
• Promote awareness of customer rights and fair treatment, reflecting the vision and mission of the Department of Employment and Labour in daily duties.
• Coordinate with technical teams and external service providers to resolve client issues promptly and effectively.
• Maintain accurate documentation and assist in administrative reporting to support the branch's operational goals
• Followed up on technical support tickets escalated to the technical department, ensuring timely resolution and keeping customers informed throughout the process.

Salesman at Procell (2017-03 – 2019-04)

• Greeted customers, assessed their needs, and recommended mobile products and services.
• Sold accessories and coordinated phone repairs, providing accurate service timelines and pricing.
• Resolved post-repair customer queries to ensure satisfaction.
• Handled POS transactions and managed end-of-day cash-ups accurately.
• Performed stock taking and managed inventory levels.
• Maintained customer data and respected privacy standards under POPIA.
• Promoted service excellence aligned with Batho Pele values.

Cashier at Engen Heidedal (2020-06 – 2021-07)

• Delivered frontline customer service, handling purchases, fuel payments, and queries.
• Processed cash and card transactions accurately in line with PFMA compliance.
• Provided service aligned with Batho Pele Principles and public service values.
• Used POS systems and maintained accurate transaction records.
• Handled sensitive client data in line with POPIA.
• Assisted with forecourt operations and monitored fuel pumps.
• Resolved customer complaints professionally.
• Performed daily cash-ups and ensured proper shift reporting.
• Maintained safety standards and store hygiene.

National senior certificate – Heatherdale Sekondere Skool (2011-01 – 2016-12)