Head Of Trainer SA at 24/7.ai (2025-01 – Present)
- Leading and managing the national training function, ensuring alignment with business goals and quality standards.
- Developing and implementing training strategies, curricula, and programs to enhance agent performance and customer experience.
- Managing and mentoring a team of trainers, fostering a culture of excellence and continuous improvement.
- Collaborating with stakeholders to identify training needs and drive performance outcomes.
- Monitoring training effectiveness through reporting, evaluation, and feedback for ongoing improvement.
Subject Matter Expert & Trainer at MSD Consulting (2025-01 – 2026-12)
- Provided expert guidance on company processes and client engagement.
- Conducted workshops to enhance team knowledge and productivity.
Lead Generation Trainer at DCMS (2024-01 – 2025-12)
- Trained and mentored new team members on lead generation strategies.
- Developed training materials to improve team performance and efficiency.
Sales Consultant at MSD Consulting (2024-01)
- Engaged clients to identify needs and provide tailored solutions.
- Consistently exceeded sales targets through effective relationship building.
Administration at Scouts SA (2023-01 – 2024-12)
- Managed administrative tasks and maintained accurate records.
- Supported team operations and coordinated internal communications.
Team Leader | QA | SME | Agent | Trainer - Sales & Customer Service at USA Campaign (2025-01 – Present)
- Leading a team to achieve performance goals and maintain quality standards.
- Conducting quality assurance checks and providing feedback for improvement.
- Acting as a Subject Matter Expert to support agents and resolve escalations.
- Training new and existing agents on sales techniques and customer service excellence.
- Facilitating coaching sessions, role-plays, and performance improvement plans.
