Neo Maharla

A motivated and reliable young professional with a strong work ethic and a positive, goal-driven mindset. I am committed to delivering high-quality work while continuously developing my skills and knowledge. I communicate effectively in team and professional settings and approach all responsibilities with integrity, enthusiasm, and a willingness to learn.

Customer Support Agent - Sunbet

(2024-01 - 2026-12)

I also undertook two weeks of reception training during lunch breaks, showing initiative and commitment to professional development.

• Provided professional customer support via phone, email, and live chat, assisting customers with account queries, betting assistance, deposits, withdrawals, bonuses, and technical issues.
• Resolved customer complaints efficiently while ensuring compliance with company policies, responsible gambling regulations, and service standards.
• Maintained accurate customer records, escalated complex issues to relevant departments, and delivered a positive customer experience through clear communication and timely problem resolution.

National Senior Certificate - Eldomaine high school (2019-01 - 2023-12)