Neo Moalusi

Assets protection manager/ Risk Manager - Builders Warehouse

(2024-12-03 - 2026-03-27)

Safeguard company assets by implementing effective asset protection measures and minimizing shrinkage.
Monitor compliance with the Occupational Health and Safety Act and all applicable legislation.
Maintain a hygienic, safe, and secure shopping environment for customers and employees.
Enforce company policies, procedures, and regulatory requirements.
Oversee the maintenance and protection of company assets.
Manage and coordinate service provider relationships to ensure service delivery standards are met.
Facilitate and support investigations as requested by branch management.
Ensure overall compliance with legal and organizational requirements.
Plan and schedule duty managers efficiently, including last-customer procedures and store lock/unlock duties.
Operate CCTV systems to monitor store activities and support security operations.
Deliver internal Health & Safety training, including employee inductions, HIRA, PPE usage, and safety awareness programs.
Compile and maintain comprehensive risk assessments (baseline, issue-based, and continuous).
Monitor and manage subcontractor safety performance, ensuring compliance with site requirements.
Ensure no subcontractor is allowed on-site without an approved and compliant safety file.
Maintain, update, and manage all Health & Safety documentation and records.
Ensure all legal appointments are aligned with the site organogram and clearly communicated to responsible individuals.
Develop, implement, and maintain site emergency evacuation plans.

Returns Clerk - Builders Warehouse (Massbuild)

(2020-06-01)

Handle customer returns and oversee stock repair processes to ensure efficiency and accuracy.
Process sales of S004 stock allocated for auction in accordance with company procedures.
Log, monitor, and follow up on claims related to RDC damages.
Manage and process vendor return claims, ensuring proper documentation and compliance.
Coordinate the dispatch of aged or obsolete stock back to vendors.
Perform stock transfer postings to appropriate locations, ensuring system accuracy.
Support Logistics Invoice Verification processes and assist in resolving discrepancies.
Update and manage parked invoices to ensure accurate financial records.
Maintain organised filing systems for operational and audit documentation.
Conduct regular stock counts in line with the perpetual inventory system.
Perform Bulk Merchandise Counts (BMC) accurately and within deadlines.
Ensure all stock adjustments are authorised and recorded according to policy.
Verify that the physical floor layout matches the approved floor plan.
Maintain up-to-date inventory files for stock takes in compliance with audit standards.
Monitor and maintain stock integrity through effective control measures and reconciliations.

Service centre supervisor - Dionwired

(2017 - 2020)

Manage customer complaints and queries professionally, ensuring timely resolution and customer satisfaction.
Operate the switchboard, handling inbound calls and directing them to the appropriate departments.
Coordinate repair bookings for customers with suppliers, maintaining clear communication and tracking progress.
Prepare and maintain stocktake bin locators to support efficient and accurate stocktaking processes.
Capture high-rise stock counts and ensure data accuracy within the inventory system.
Support the preparation and execution of store promotions, ensuring readiness and compliance with merchandising standards.
Uphold excellent customer service standards in all interactions.
Ensure accurate system updates by locating and assigning stock to the correct locations within the inventory system.

About