Neo Moalusi

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Assets protection manager/ Risk Manager - Builders Warehouse

(2024-12-03 - 2026-03-27)

• Safeguard company assets by implementing effective asset protection measures and minimizing shrinkage.
• Monitor compliance with the Occupational Health and Safety Act and all applicable legislation.
• Maintain a hygienic, safe, and secure shopping environment for customers and employees.
• Enforce company policies, procedures, and regulatory requirements.
• Oversee the maintenance and protection of company assets.
• Manage and coordinate service provider relationships to ensure service delivery standards are met.
• Facilitate and support investigations as requested by branch management.
• Ensure overall compliance with legal and organizational requirements.
• Plan and schedule duty managers efficiently, including last-customer procedures and store lock/unlock duties.
• Operate CCTV systems to monitor store activities and support security operations.
• Deliver internal Health & Safety training, including employee inductions, HIRA, PPE usage, and safety awareness programs.
• Compile and maintain comprehensive risk assessments (baseline, issue-based, and continuous).
• Monitor and manage subcontractor safety performance, ensuring compliance with site requirements.
• Ensure no subcontractor is allowed on-site without an approved and compliant safety file.
• Maintain, update, and manage all Health & Safety documentation and records.
• Ensure all legal appointments are aligned with the site organogram and clearly communicated to responsible individuals.
• Develop, implement, and maintain site emergency evacuation plans.

Returns Clerk - Builders Warehouse (Massbuild)

(2020-06-01)

• Handle customer returns and oversee stock repair processes to ensure efficiency and accuracy.
• Process sales of S004 stock allocated for auction in accordance with company procedures.
• Log, monitor, and follow up on claims related to RDC damages.
• Manage and process vendor return claims, ensuring proper documentation and compliance.
• Coordinate the dispatch of aged or obsolete stock back to vendors.
• Perform stock transfer postings to appropriate locations, ensuring system accuracy.
• Support Logistics Invoice Verification processes and assist in resolving discrepancies.
• Update and manage parked invoices to ensure accurate financial records.
• Maintain organised filing systems for operational and audit documentation.
• Conduct regular stock counts in line with the perpetual inventory system.
• Perform Bulk Merchandise Counts (BMC) accurately and within deadlines.
• Ensure all stock adjustments are authorised and recorded according to policy.
• Verify that the physical floor layout matches the approved floor plan.
• Maintain up-to-date inventory files for stock takes in compliance with audit standards.
• Monitor and maintain stock integrity through effective control measures and reconciliations.

Service centre supervisor - Dionwired

(2017 - 2020)

• Manage customer complaints and queries professionally, ensuring timely resolution and customer satisfaction.
• Operate the switchboard, handling inbound calls and directing them to the appropriate departments.
• Coordinate repair bookings for customers with suppliers, maintaining clear communication and tracking progress.
• Prepare and maintain stocktake bin locators to support efficient and accurate stocktaking processes.
• Capture high-rise stock counts and ensure data accuracy within the inventory system.
• Support the preparation and execution of store promotions, ensuring readiness and compliance with merchandising standards.
• Uphold excellent customer service standards in all interactions.
• Ensure accurate system updates by locating and assigning stock to the correct locations within the inventory system.

Higher Certificate - Education - UNISA (2018)

Higher Certificate - Incident Investigation, HIRA, Hand tool & Power tool safety - Isomark Training Academy (2025)

Certification - Fire Fighting techniques, Evacuation procedures, Working at Heights & Health and Safety Representative - Kwetsima Training Academy (2026)

Certificate of compliance - Introduction to SAMTRAC - NOSA College (Centurion) (2026)