Neo Ntsebe

Senior Operations & Enterprise Development Specialist with 15+ years' government and SMME support experience, including 10 years at SEDA. Expert in SAP, PFMA compliance, procurement, stakeholder liaison, and financial reconciliation. Recently certified in Generative A.I., Power BI & Advanced Excel for data-driven reporting and business analytics.

Currently leading community-based business training initiatives. Proven track record in workshop facilitation, grant administration, audit compliance, and process improvement. Seeking to leverage institutional knowledge and tech-enabled skills in programme management, logistics control, or operations administration role.

Community Enterprise Development Coordinator - Self-Employed - Bloemfontein

(2022-10)

• Design and coordinate 4-week Business & Skills Hub training for 30+ unemployed youth and seniors
• Develop and facilitate financial literacy, costing, Power BI/Excel reporting, and WhatsApp Business marketing curriculum
• Liaise with SEDA, NYDA, DSD, and local churches to secure venues, referrals, and post-training support
• Manage end-to-end project admin: registrations, attendance, M&E reporting using Excel dashboards and A.I. tools
• Advise micro-entrepreneurs on pricing, record-keeping, and access to grant funding opportunities

Operations Administrator - Small Enterprise Development Agency (SEDA) - Bloemfontein

(2017-04 - 2022-09)

• Managed procurement and payment processes for 5+ service providers annually with 100% PFMA compliance
• Maintained full audit compliance on petty cash, travel claims, and branch asset registers for 5 years with zero findings
• Coordinated logistics for 20+ SMME workshops/year, supporting 500+ entrepreneurs in Free State
• Reduced month-end reporting backlogs by 40% through daily reconciliation processes using SAP and Advanced Excel
• Captured and verified service provider data on SEDA systems, ensuring accurate performance reporting and data integrity
• Investigated and resolved financial variances, customer escalations, and stock/asset discrepancies

Branch Administrator - Small Enterprise Development Agency (SEDA) - Bloemfontein

(2016-09 - 2017-03)

• Provided secretarial services to Branch Manager, including diary management and correspondence
• Coordinated travel, accommodation, and venues for conferences, meetings, and training sessions
• Compiled minutes, reports, and Power BI-style presentations for provincial management meetings
• Consolidated petty cash, identified suppliers, managed contracts, and maintained reporting files

Branch Receptionist / General Assistant - Small Enterprise Development Agency (SEDA) - Bloemfontein

(2012-09 - 2016-03)

• Managed reception, switchboard, and client queries for SEDA Bloemfontein office
• Processed SMME walk-in leads and provided first-line business advisory information
• Organized workshops, maintained client records, and supported admin for Business Advisors

Assistant Manager / Cashier - Sweets From Heaven

(2007-12 - 2012-03)

• Acted as assistant manager: handled customer inquiries, stock control, cash-up, and staff supervision
• Managed daily sales reconciliation, banking, and variance investigations for retail outlet

Secretary (Learnership) - Department of Education

(2004 - 2005)

• Performed general office admin, answered calls, managed correspondence, and utilized MS Office

National Diploma - Office Management and Technology - Central University of Technology, Free State (2007)

Grade 12 - Tsoseletso High School