Gregory Prins

Detail-oriented Senior Administrator and Finance Professional with comprehensive experience spanning higher education, professional bodies and large-scale telecommunications operations. Proven expertise in full-cycle accounts payable, creditor reconciliations, SARS compliance, tender support, stakeholder management and high-volume office operations.

Account Manager: Finance at University of the Free State (2020-01 – Present)

• Manage end-to-end accounts payable cycle, including invoice verification, capture, creditor reconciliations and month-end finalisation in line with university policies and SARS regulations.
• Ensure all invoices are matched to purchase orders, properly authorised and indexed for audit-ready filing; maintain ImageNow dashboards for document control.
• Proactively follow up with suppliers on outstanding invoices and statements to close purchase orders timeously and reduce aged creditors.
• Resolve credit-related queries from vendors and internal academic/support staff, supporting efficient functioning of the creditors’ office.

Assistant Officer: Call Centre at University of the Free State (2019-06 – 2019-12)

• Served as first point of contact at the university switchboard, handling and directing high volumes of internal and external calls with accuracy and professionalism.
• Resolved or escalated enquiries from students, staff, faculty and the public; provided accurate information on university processes and referrals.

Assistant Officer: Registrations at University of the Free State (2019-01 – 2019-02)

• Supported full registration cycle activities including enrolments, add/drop, cancellations, reinstatements and withdrawals across in-person, email and telephone channels.

Contracts Administrator at SAICA (2017-06 – 2018-06)

• Administered training office and trainee records for SAICA’s professional training programme, ensuring data accuracy and regulatory compliance.
• Managed examination administration for ITC and APC board exams, including query resolution, registration support, invoicing and invigilation.
• Generated invoices and certificates, followed up on outstanding training and examination fees, and prepared monthly query-response reports for the Head of Department.

Office Administrator at SAICA (2015-08 – 2017-05)

• Provided comprehensive administrative and secretarial support to central regional office, including reception, member query handling and inter-office coordination.
• Managed office supply inventory, helpdesk logging for facilities and IT issues, express deliveries and filing systems.
• Assisted with planning of conferences, workshops, training events and travel arrangements; supported tender processes and supplier database registration.

Operations Manager at Telkom SA SOC Ltd (2012-04 – 2015-01)

• Led a team of 10–15 customer service agents within a large call centre (±200 staff), overseeing shift management, workflow allocation and SLAs.
• Monitored and reported daily on productivity, schedule adherence, absenteeism, AHP, abandonment rates and service levels; compiled monthly KPI reports.

Customer Service Representative at Telkom SA SOC Ltd (2009-12 – 2012-04)

• Handled inbound customer queries across sales, technical support, billing and fault reporting as first point of contact.
• Troubleshot PSTN/ADSL/VSAT/WCDMA issues, provided PC/router/modem support, and resolved billing discrepancies.
• Recognised as Top Agent with multiple quarterly performance awards.

Diploma in Information Technology – UNISA

Certificate in Financial Management – UNISA

National Senior Certificate (Grade 12) – Heatherdale Secondary School

Basic Conversational Sesotho – UFS