Neo Phahlane

Customer Service and Retail Professional with experience in high-volume retail environments within TFG brands. Recognized for exceptional customer service, sales performance, relationship building, and digital sales support as a Bash Online Sales Champion. Skilled in assisting diverse customers, resolving queries, handling transactions accurately, working under pressure, and maintaining professional standards.

Seeking to contribute strong customer engagement, communication, teamwork, and service excellence skills to Emirates.

Sales Associate at Markham (TFG) (2025-06 – Present)

• Deliver outstanding customer service and create positive customer experiences.
• Recognized as the Bash Online Sales Champion for promoting online sales adoption.
• Assist customers with online orders, product selection, and issue resolution.
• Consistently support sales targets through effective product recommendations and upselling.
• Process transactions accurately while maintaining high service standards.
• Collaborate with team members to achieve store performance goals.
• Maintain professional store presentation and merchandising standards.

Sales Associate (Seasonal) at Sportscene (TFG) (2024-11 – 2024-12)

• Provided excellent customer service during peak trading periods.
• Assisted customers with product selection and purchasing decisions.
• Supported promotional campaigns and sales initiatives.
• Maintained stock levels and visual merchandising standards.
• Worked effectively in a fast-paced, customer-focused environment.

Matric Certificate – Soshanguve High School (2019 – 2023)