Ngwenya Ntombifuthi

A passionate and innovative young professional with an urge for continuous learning and professional development. With my good marks in isiZulu and Maths, I demonstrate good command in numbers and multi-language communication. I aspire to apply my skills and knowledge within the customer service field where I can grow a long-term career and utilise my interpersonal skills to increase customer satisfaction.

I pride myself on positive feedback received from my coursework which demonstrated hard work, dedication, diligence and ability to apply new skills in any given opportunity. Outside of my education, I have taken part in voluntary work and sporting pursuits which further built my ability to work within a team with the aim of achieving a common goal of leads generation.

Junior Financial Product Consultant at Woolworths Financial Services (2024-02 – 2025-03)

• Assist with implementation of sales operating plans in stores in line with business strategies, policies and procedures.
• Manage personal sales activities in line with agreed sales target and performance measures.
• Compliance with customer service and sales policies, procedures and operating plans, highlight operational risks and controls and escalate to regional sales manager.
• Integrate with ROG and manage customer relationships in order to achieve sales targets.
• Assist the change process when improvements on products, processes and systems are implemented.
• Present weekly portfolio performance to team leader which included: Producing accurate and timeous communication, reports and figures on FS product sales results pertaining to increased customer base in the store and outside promotion environment.
• Provide accurate communication to the operational activities within the store sales environment.

Sales Representative at Credico (2023-10 – 2024-01)

• Reporting to manager on daily targets, updating on weekly placements.
• Daily recording of successful account onboarding process once completed.
• Collect necessary financial documentation and assess credit worthiness of clients.
• Be knowledgeable and informative about the specified company product.
• Identify prospective customers, lead generation and conversion.
• Ensure customer satisfaction with the service and product received.
• Ensure sales targets are achieved

Volunteer / General Assistant at Thokolo Private Lodge (2022-12 – 2023-01)

• General administration of day visitor records.
• Assisted in checking in and out of guests and accounting for regular daily visitors.
• Assisted with ensuring general cleanliness of the lodge (preparation of guest rooms for check-ins).
• Handling of client enquiries and assigned to resolve client complaints.
• Assisted with inventory counts of operational stock.
• Preparation of report on general client feedback.
• Strategic decision making and planning of operations.
• Preparation of breakfast and dinner menu and meals (dining hall setup, client service)

National Senior Certificate – Tulip Secondary School (2022)