Nhlanhla Sibisi

Motivated and detail-oriented IT Support professional with over 2 years of hands-on experience in technical support, customer service, and helpdesk environments. Currently completing a Higher Certificate in Information Technology (NQF Level 5) with a strong academic record, alongside ongoing preparation for CompTIA A+ certification. I'm skilled in troubleshooting hardware, software, and network issues, with a strong ability to communicate technical solutions clearly to non-technical users.

Passionate about continuous learning and building a long-term career in IT infrastructure, support, and networking.

Freelance Web Developer & Digital Consultant at Self-Employed / GitHub (Present)

Ongoing side business

• Designing and developing custom websites for small businesses using manual coding and AI (HTML/CSS).
• Creating digital profiles and technical solutions for clients needing digital transformation.
• Managing code repositories and version control via GitHub to ensure clean, efficient project delivery.

Technical Support (ISP) at Fibretime (Present)

Current part-time occupation

• Providing technical support for Internet Service Provider operations.
• Troubleshooting connectivity issues and assisting with network configuration.

Desktop Support Agent / Customer Relations at Huntswood (Results CX)

Duration: 3 Years

• worked with customer relations complaints and moved to technical Desktop Support duties.
• Managed end-user hardware and software troubleshooting within a corporate environment.

Helpdesk Specialist at Outwork (Results CX)

Duration: 1 Year and 5 Months

• Acted as the primary point of contact for technical inquiries and issue resolution.
• Handled technical queries and logged support tickets
• Assisted users with system access, troubleshooting, and issue resolution

Customer Service Representative at CCI Career Box

Duration: 1 Year

• Provided customer support in a fast-paced call center environment
• Built strong communication and conflict resolution skills
• Maintained professionalism while handling high call volumes

National Senior Certificate in Grade 12 – Rossburgh High School (2021)

Higher Certificate in Information Technology in NQF Level 5 – MANCOSA (Member of Honoris United Universities) (2026)