Nicole Yemane

Managing large amount of inbound and outbound calls, identifying customer's needs clarify information research calls are answered promptly and that customer's queries, and company procedures. Performed well in chat department where you would open up different calls at the same time. Working with typing skills and managing to ensure customer's queries are resolved in 15 minutes.

Customer Service Representative at Merchants CX (2022-09 – 2023-09)

Managing large amount of inbound and outbound calls, identifying customer's needs clarify information research calls are answered promptly and that customer's queries are resolved in line with key targets and company procedures. Performed well in chat department where you would open up different calls at the same time. Working with typing skills and managing to ensure customer's queries are resolved in 15 minutes.

• Managing large amount of inbound and outbound calls
• Identifying customer's needs and clarifying information
• Ensuring calls are answered promptly and queries are resolved in line with key targets
• Working in chat department managing multiple calls simultaneously
• Resolving customer queries within 15 minutes

Certificate of Competence in Senior Officer & Traffic Warden Training Course – Die Burger Strandhuis (2023-09 – 2023-10)

Certificate of Competence in Professional conduct & Organizational Ethics-US 12076 – DIE BURGER STRANDHUIS (2023-09 – 2023-10)