Nicoll Swart

I consider myself to be a tenacious, optimistic, vibrant and passionate individual with a zest for life. I'm driven, disciplined and willing to take charge of challenges. I am 43 years of age with 22 years' work experience in Management, Customer Service and Sales. I believe with my positive approach, adaptability, and ability to communicate with people from all walks of life, I will be an asset to your establishment.

Temp Aftersales Advisor for various brands at Jaguar Land Rover, Volkswagen (via recruitment agent) (2024-05 – 2026-02)

• Meet and greet of customers
• Translating technical information into plain English
• Keeping customers updated

Senior Aftersales Advisor at Renault Commercials (2023-07 – 2024-03)

• Meet and greet of commercial vehicle drivers
• Coordinating workshop bookings
• Supporting customers throughout the repair process and ensuring accurate administration and invoicing
• Booking vehicle's in for servicing, routine inspections and MOT's and any additional work required
• Managing workshop capacity according to the workshop diary
• Keeping fleet owners updated on vehicle progress and any delays
• Preparing and processing job cards
• Supporting MOT administration and invoicing
• Scanning and filing service documentation
• Ordering parts and subcontract work where required
• Raising invoices and maintaining accurate vehicle history records
• Carrying out customer follow-up calls after workshop visits
• Promoting additional workshop services where appropriate
• Preparing annual inspection (6weekly), services and MOT for all companies on our books
• As a senior service advisor, I managed 1 service advisor

Aftersales Advisor at BMW & MINI Sunningdale (2022-11 – 2023-07)

• Meet and greet customers
• Making appointments, processing repair orders, quotes, and invoices
• Preparing daily job cards
• Scheduling service and repair appointments into the technical workshop
• Authorisations and costings for Motability and leasing companies as well as insurance companies
• Translating repairs into standard repair terminology
• Providing customer support via phone and face-to-face at the retailer
• Qualifying customer problems and logging them for technicians to review
• Finding solutions to problems raised
• Ensuring customer approval for all additional work to be carried out and ensuring accurate quotes
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Liaising with customers, sales representatives, and service technicians to determine repair and service timelines
• Arranging loan vehicles for customers
• Operating specialised automotive computer software
• Ensuring to remain highly organized and have good administrative and communications skills every step of the way
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
• Training and assisting new starters

Sales representative at MINI Sunningdale (2022-05 – 2022-11)

• Meet and greet customers. Welcoming customers and helping them find the right vehicle to suit their needs and lifestyle
• Building trust and long-term relationships that encourage repeat business and recommendations
• Demonstrating vehicle features and arranging test drives
• Guiding customers through finance, part exchange and additional products with honesty and professionalism
• Following up enquiries and maintaining regular contact with prospective customers
• Preparing vehicles for handover and ensuring every customer enjoys a memorable experience and collection
• Accurately appraising vehicles offered in part exchange
• Working closely with colleagues across sales, Finance and Aftersales to deliver a seamless customer journey

Aftersales Advisor at BMW & MINI Sunningdale (2020-07 – 2022-04)

• Meet and greet customers
• Making appointments, processing repair orders, quotes, and invoices
• Preparing daily job cards
• Scheduling service and repair appointments into the technical workshop
• Authorisations and costings for Motability and leasing companies as well as insurance companies
• Translating repairs into standard repair terminology
• Providing customer support via phone and face-to-face at the retailer
• Qualifying customer problems and logging them for technicians to review
• Finding solutions to problems raised
• Ensuring customer approval for all additional work to be carried out and ensuring accurate quotes
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Liaising with customers, sales representatives, and service technicians to determine repair and service timelines
• Arranging loan vehicles for customers
• Operating specialised automotive computer software
• Ensuring to remain highly organized and have good administrative and communications skills every step of the way
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
• Training and assisting new starters

Aftersales Advisor at Vertu Mercedes-Benz (2020-03 – 2020-07)

I can't for the life of me recall my manager's name that I reported to as I only worked with him for a month as we were put on furlough (the time we were put off work and paid 80% of our salary whilst covid was at its worst (lockdown)

• Meet and greet customers
• Assist walk-in customers with service and repair bookings
• Coordinate with technicians and parts teams to ensure timely vehicle turnaround
• Upsell service plans, repairs, lifestyle and warranty products
• Manage loan vehicle insurance and bookings
• Deliver a professional customer-first experience every time
• Prepare daily job cards
• Confirm and explain work to be carried out on their vehicles and get a signature of authorisation to work on their vehicles
• Calling customers with progress updates and advise of any safety related work required on their vehicles as well as work required in the near future
• Liaising with the workshop, parts department, valeting team and driver's
• Invoicing work carried out and taking payment prior to releasing the vehicle
• Quoting and costing of repair work prior to updating the customer or in preparation of upselling further work required
• Ensuring all warranty paperwork is completed correctly and ensure signatures have been obtained where applicable
• Delivering the highest level of customer service at all times

Aftersales Advisor at Sytner BMW Maidenhead (2019-04 – 2020-03)

• Meet and greet customers
• Making appointments, processing repair orders, quotes, and invoices
• Preparing daily job cards
• Scheduling service and repair appointments into the technical workshop
• Authorisations and costings for Motability and leasing companies as well as insurance companies
• Translating repairs into standard repair terminology
• Providing customer support via phone and face-to-face at the retailer
• Qualifying customer problems and logging them for technicians to review
• Finding solutions to problems raised
• Ensuring customer approval for all additional work to be carried out and ensuring accurate quotes
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Liaising with customers, sales representatives, and service technicians to determine repair and service timelines
• Arranging loan vehicles for customers
• Operating specialised automotive computer software
• Ensuring to remain highly organized and have good administrative and communications skills every step of the way
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Aftersales Advisor at Citygate Seat & Skoda Slough (2018-07 – 2019-04)

• Meet and greet customers
• Dealing with customer enquiries via telephone and email
• Scheduling appointments and discussing service requirements
• Preparing quotations for repairs and servicing
• Communicating with technicians to ensure completion of work
• Discussing repair options as well as explaining technical repairs in plain English to customers
• Filing and organising
• Ordering parts
• Liaising with driver's and warranty teams
• Invoicing repairs and servicing
• Promoting lifestyle, warranty and service plans
• Obtaining signatures where applicable
• Ensure targets are met
• Ensuring loan vehicle insurance and paperwork is completed correctly
• Maintaining strong relationships with customers

Aftersales Advisor at Advance Vauxhall Slough (2018-06 – 2018-07)

• Meet and greet customers
• Explaining work to be carries out and obtaining signatures where applicable
• Updating customers on a regular basis
• Upselling repairs, lifestyle, warranty and service plan products
• Booking customers into the technical workshop
• Preparing quotations for repair work
• Preparing invoices
• Filing Warranty paperwork correctly
• Ordering parts keeping the customers updated on their availability
• Building rapport and maintaining good relationships with customers to ensure retention

F&I Assistant at Bidvest McCarthy Germiston (2017-11 – 2018-02)

Export Assistant at LNG Dental (2016-01 – 2017-10)

F&I Manager at SATINSKY Group of Companies 128 (2011-01 – 2014-09)

Brand Ambassador at SATINSKY Group of Companies 128 (2014-10 – 2015-12)

Matric – Allen Glen High School (2000)

RE5 (Representative under the FAIS Act) – Moonstone (2012)

NCR – Institute of Bankers Independent Dealer Association (2012)