Learning and Development - Instructional Design
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Results-oriented professional with a background in customer support, training,
and leadership, skilled in designing engaging training programs, managing teams, and driving improvement. Excellent communicator with a global mindset and a passion for innovation. Proven ability to contribute to organisational success through expertise in training, customer support, and team management.
Training Designer (2023–Present)
Designs and maintains onboarding, retraining, and upskilling content for support teams and BPOs. Manages learning projects end-to-end, aligning content with brand and legal standards, and collaborates with stakeholders to ensure effective training delivery.
Learning & Development Lead – Bolt Food (2021–2023)
Led training initiatives across African and European markets. Conducted training needs analyses, addressed knowledge gaps, and developed localised programs tailored to regional business needs.
Customer Support Team Lead (2019–2020)
Managed operations at a driver support centre. Monitored KPIs, implemented performance improvements, and produced regular business performance reports.
English Language Instructor - EBY Talking Club, South Korea (2012–2017)
Designed and delivered curriculum for learners of all ages. Created custom learning materials, ran assessments, and organised educational events, focusing on learner engagement and progress.
Generative AI in Learning & Development
Explored the integration of AI tools in training design and delivery.
Udemy (Mar–Apr 2024)
Completed a practical course focused on adult learning principles and e-learning development.
GetSmarter – University of Cape Town (Oct 2015 – Jan 2016)
Occupational Health & Safety
Gained foundational knowledge in workplace safety regulations and best practices.
University of the Western Cape (Feb 2004 – Feb 2008)
BA in Environmental Studies & Tourism
Earned a multidisciplinary undergraduate degree focused on sustainability and service industries.
