Sashnee Pitt

Learning and Development

Talent

Cape Town, City of Cape TownMember since 2 August 2024

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About

Highly motivated and results-oriented Learning & Development professional with over 20 years of experience. Proven track record in driving organizational performance through strategic talent development initiatives. Skilled in designing, developing, and implementing innovative learning solutions aligned with business objectives and regulatory requirements.

Key Strengths

Strategic Leadership: Developed and executed comprehensive L&D strategies and built high-

potential talent pipelines. (Secured local and global funding, achieving bonus skills development points on the BBBEE scorecard)

Operational Excellence: Achieved operational excellence in L&D through strategic alignment,

data-driven decision making, process optimization, technology integration, quality assurance,

cost-effectiveness, and continuous improvement. (Implemented Quality Management Rigor)

Program Development: Created competency frameworks and engaging training solutions for onboarding, leadership, skills development, career progression, and succession planning. (Ensures program effectiveness through rigorous evaluation and ROI measurement)

Team Leadership: Build and lead high-performing teams, fostering a culture of continuous learning and achieving high client satisfaction. (Achieved excellent eNPS Scores for L&D)

Project Management: Proven success in driving the execution of HR projects, including learnership management and government-funded initiatives. (Ensuring 100% on-time and on-

budget delivery, effectively implemented HR Systems)

ETDP SETA Certified: Skills Development Facilitator, Assessor, Moderator, and Content

Developer.

Experience

: LEARNING AND DEVELOPMENT MANAGER (VARIOUS ADDITIONAL ROLES)

Ignition Group

Summary of Positions Held

Head: Learning and Development (2022 – Current)
Group Skills Development Manager (2013- 2022)
Training and Recruitment Manager (2009 – 2013)

Key Functions & Responsibilities:

Head of Learning and Development:

Developed and executed comprehensive L&D strategies aligned with business objectives.
Managed L&D budget and secured external funding to support strategic initiatives.
Lead the organization's strategic direction and implementation of all L&D initiatives.
Executed comprehensive L&D strategies aligned with business objectives and

BBBEE imperatives.

Collaborated with leadership and HR to identify critical skills gaps, create competency
frameworks, and implement succession plans to build a high-potential talent pipeline.
Secured and managed diverse funding streams (SETA, QCTO, DTI) to implement a wide range of L&D programs, including workplace readiness, graduate programs, internships,

leadership development, leadership, and bursaries.

Optimized L&D investments through rigorous program evaluation, data-driven decision-

making, and continuous improvement initiatives.

Lead the design, development, and delivery of high-impact L&D programs, ensuring alignment with business needs and regulatory compliance.
Established and maintained strong partnerships with external training providers, leveraging their expertise to complement internal capabilities.

S A S H N E E P I T T

HEAD: LEARNING AND DEVELOPMENT

Implemented a robust quality assurance framework to maintain program excellence and adherence to industry standards.
Utilized data analytics to measure L&D effectiveness, generate actionable insights, and inform strategic decision-making.
Built and maintained strong relationships with SETAs, government agencies, and industry partners to secure funding, share best practices, and stay updated on industry trends.
Laser-focused on revenue and profitability, driving innovation and actionable insights to key stakeholders, shaping future business models and strategic business objectives.
Managed L&D budgets effectively, optimizing resource allocation and consistently achieve bonus skills development points on the BBBEE Scorecard.

Group Skills Development Manager

Implement, and report on workplace skills plans, ensuring compliance with Seta requirements while maximizing the benefits of grants and initiatives (WSP, ATR, DTI, EE).
Drove digital transformation through innovative learning solutions and content delivery.
Oversaw end-to-end L&D program lifecycle, including design, delivery, and evaluation.
Managed diverse L&D projects, including talent planning, leadership development,

career growth, and performance management.

Optimized training budget allocation to maximize ROI, and secured external funding turning L&D into a revenue-generating division.
Conducted thorough training needs assessments and developed training plans.
Promoted training interventions, managed implementation, and measured effectiveness.
Ensured effective end-to-end project management, adhering to agreed timelines, scope,

quality, and budget.

Led high-performing L&D teams, fostering a collaborative and engaging work environment. Managed performance and promoted individual development plans.
Built strong relationships with business units, clients, and external providers to ensure excellent service delivery and strategically positioning L&D in the business.
Developed job competency maps, monitored KPIs, conducted training audits, and produced reports in line with group requirements and legislative compliance.
Developed and managed training budget. Recovered funding disbursements, expenses,

and grants (discretionary grant, mandatory grant, other funding, and tax rebates).

Utilized data analytics to measure L&D effectiveness and inform decision-making.
Ensured continuous improvement through employee engagement and evaluations.

Training and Recruitment Manager

Developed and implemented recruitment and training strategies specific to the BPO Sector
Managed end-to-end recruitment and training processes for over 35

local and international campaigns

Designed and developed training materials and programs for service,

sales, and insurance campaigns.

Conducted campaign training needs assessments and gap analyses for all employees servicing the campaign.
Delivered engaging training sessions and workshops keeping new hires engaged for 2 to 8 weeks of onboarding training.
Successfully developed and implemented core succession planning streams into the contact center ensuring talent retention.
Implemented impact sourcing strategies to cater to bulk recruitment and campaign ramps.
Built and managed high-performing recruitment and training teams.
Provided coaching and mentorship to team members.
Ensured compliance with employment and training regulations.
Managed recruitment and training budgets.
Utilized data analytics to improve recruitment and training effectiveness.