IT SUPPORT II
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Ambitious and detail-oriented IT Support Specialist with over four years of hands-on experience in IT administration, technical support, and network management. Recognized for a proactive approach to problem-solving, maintaining infrastructure uptime, and a strong commitment to enhancing operational efficiency. Proven capability to deliver high-quality technical assistance in fast-paced environments while maintaining exceptional client satisfaction.
Mukeni Tech Services | January 2026 – Present
Serve as a second-tier support specialist, addressing complex technical issues requiring in-depth technical knowledge and troubleshooting expertise.
Implement technical solutions designed to optimize system performance and directly enhance user experience.
Trust Academy | January 2024 – December 2025
Delivered comprehensive first- and second-line technical support to a user base of over 500 individuals, focusing on hardware, software, and connectivity troubleshooting.
Managed the staging, installation, and deployment-ready setup of new IT hardware and devices for incoming users.
Logged, tracked, and documented all customer interactions and troubleshooting steps within the corporate ITSM ticketing tool.
Proactively maintained and monitored customer IT infrastructure while strictly adhering to defined Service Level Agreements (SLAs).
Trust Academy | June 2023 – December 2023
Provided timely desktop, laptop, and printer support to resolve routine technical disruptions.
Collaborated with cross-functional team members to optimize internal workflows and elevate overall IT service delivery.
Developed comprehensive technical training materials to assist end-users in navigating corporate systems and software.
Jay Electronix | October 2022 – December 2023
Provided front-line technical assistance, software installation support, and hardware troubleshooting for consumer electronics and computing products.
Maintained accurate inventory management while delivering technical troubleshooting for electronic Point of Sale (POS) systems.
Managing An E Commerce Site for an engineering company.
BSc Honours in Information Systems (In Progress, Expected 2027) | Midlands State University
Diploma in Networking and Computer Engineering (2021 – 2024) | Midlands State University
ZIMSEC Advanced Level (Graduated 2021 – 10 Points) | Speciss College
ZIMSEC Ordinary Level (Graduated 2019 – 7 Subjects) | Speciss College
