Tshego Kheswa

ISTQB CTFL-certified IT graduate with hands-on experience in software testing, quality assurance, UAT support and application support within telecommunications and logistics environments. Proficient in defect tracking, and system troubleshooting, with strong analytical and problem-solving skills. Able to perform effectively in fast-paced, team-driven environments. Seeking a QA Tester, IT Support or Application Support role to contribute to system quality and continuous improvement.

QA Tester - DSV

(2023-01 - 2023-12)

• Performed manual testing on mobile applications to identify defects and ensure system functionality
• Conducted basic functional and smoke testing to confirm key features worked correctly before detailed testing
• Logged, tracked, and retested defects, performing informal regression checks to verify existing features remained stable after fixes
• Supported UAT by assisting users and ensuring system readiness for deployment
• Maintained accurate defect records using Excel for tracking and analysis

QA / Data Quality Analyst - Qmetrix

(2014-01 - 2020-12)

• Conducted process validation and data quality checks to ensure accuracy and compliance
• Identified, logged and escalated system and operational issues for resolution
• Maintained and updated operational data, improving data integrity and consistency
• Assisted with performance reporting and monitoring, supporting operational decision-making

Customer Service Consultant - MTN

(2010-01 - 2011-12)

• Managed high-volume customer queries in a fast-paced environment
• Resolved account and service-related issues, ensuring customer satisfaction
• Escalated complex issues to relevant departments for timely resolution
• Maintained accurate customer records and interactions within internal systems

Bachelor of Commerce - Information and Technology Management - MANCOSA (2023-01 - 2026-12)