Nikiwe Maseko

I am a resolute and detailed-oriented Human resource and administrative professional with over six years of progressive experience across HR and administrative support, as well as customer service environment. I hold a Bachelor of Commerce in human resource management from the university of South Africa, complemented by a sage business cloud payroll practitioner certificate, call center agent certificate to support my customer service experience, and being exposed in the call center environment. I demonstrate effective communication, organizational and people skills, with the strong ability to manage data and coordinate processes efficiently.

I work well in high pressured environments where time management, discretion, and multitasking are essential.

call center agent - merchants dimension data (VODACOM)

(2010-04 - 2012-12)

• Managed high call volumes of inbound customer service calls with professionalism and efficiency.
• Accurately captured and logged service request data.
• Provided product information and resolved basic customers queries.
• Escalated complex cases to appropriate departments.
• Supported team leadership during peak periods and maintained communication to meet performance targets.
• Practiced effective time management and multitasking in a demanding environment.

administrator - BATHO batsho bakopane funeral services

(2015-04 - 2020-08)

• Coordinate funeral arrangements, including scheduling services, preparing paperwork, and consulting with clergy, mortuary, and families.
• Managed financial operations such as invoicing and payment collection, petty cash handling, maintaining accurate accounts records.
• Provide compassionate family support by assisting with viewings, pre-payment plans, death certificates and inquiries.
• Managed administrative tasks like ordering supplies, filing legal documents, and ensuring office area remains family ready and clean.
• Support funeral directors with memorial materials, including creating service sheets, acknowledgement cards, and coordinate vendors.
• Facilitate communication by managing mails, scheduling staff, and serving as the primary contact for external parties, like hospitals and municipality.

HUMan resource administrator - aqua de bebe pty ltd

(2020-09 - 2021-08)

• Provide comprehensive administrative support to HR department.
• Maintained HR database and ensuring confidential, accurate employee record is kept safe.
• Prepared detailed HR and Sage payroll reports, and conducted employee exit interviews, together with compiling feedback for report.
• Assisted with UIF paperwork for employees, as well as claiming.
• Ensured accurate leave and sick days tracking using sage business cloud.
• Managed HR communication across the organization via notes, social media and updated new job advertisements.
• Ensured compliance and submission to SARS and the department of labour consulting with the accountant.

CUSTOMER SERVICE AND BILLING CONSULTANT (UK CAMPAIGN) - CCI SOUTH AFRICA

(2026-06)

• Respond to customer inquiries regarding billing, service charges, and account statements via phone, email.
• Review, generate and issue accurate invoices and billing statements.
• Investigate and resolve billing discrepancies, disputes and payment issues.
• Process payment, refunds, adjustments and credit memos.
• Explain pricing structures, tariffs, contracts and service terms to customers.
• Maintain and update customer account records in billing system.
• Coordinate with sales, finance, retentions, home mover, bereavement technical and operations departments.
• Monitor accounts receivable and follow up on overdue payments to forward to collections department when the is a need.
• Identify and rectify errors and improve efficiency.
• Supporting of onboarding clients, including setting up billing profiles and service agreement and follow compliance for new sign and recontracts.

matric - empucukweni secondary school (2007)

call center certificate - cornerstone (2008)

BACHELOR OF COMMERCE - human resource management - university of South Africa (2024)