Ningi Msimango

Dedicated customer service representative with 4 years of experience in providing exceptional support and resolving customer issues promptly. Skilled in CRM software and effective communication. Seeking a role in a customer-focused company where I can utilize my skills to enhance customer satisfaction and retention.

Private Service Advisory at First National Bank (2017-01 – Present)

• Actively manage and maintain a designated portfolio of Private Wealth and Private Clients.
• Financial Education: Advise clients on basic wealth creation, accumulation, and preservation strategies.
• Escalations & Resolutions: Handle both transactional and complex client queries (e.g., credit cards, home loans, vehicle finance, and estate planning).
• Digital Support: Navigate clients through digital banking platforms and assist them with online banking functionality and behavior.
• Daily Transactions: Ensure new business applications and transactions are closed and processed within required.
• Cross-Selling: Maximise cross-sell opportunities by identifying client needs and marketing the full suite of FNB and FirstRand Group financial services.
• Target Achievement: Track and control sales and service activities to consistently meet revenue, retention, and service suite

Sales Consultant at Lifestyle Financial Services (2014-01 – 2017-12)

• Assess customer requirements and recommend specific products, services, or upgrades that solve their problems.
• Nurture trust with prospective clients to encourage repeat business and long-term.
• Prospecting: Identify new business opportunities through networking, cold calling, or following up on marketing leads.

Cashier/Till operator at Pick@Pay (2006-01 – 2010-12)

• Transaction Processing: Operate point-of-sale (POS) systems, cash registers, and card readers to process cash, debit, credit, and check payments.
• Customer Service: Welcome customers warmly, answer questions, provide product information, and resolve customer complaints or process returns and exchanges.
• Financial Accuracy: Count and balance the cash drawer at the start and end of shifts, manage the safe handling of money, and generate daily transaction

Merchandiser at Nestle Field services (2011-01 – 2014-12)

• Tracking: Monitoring daily inventory levels to prevent out-of-stocks or overstocking.
• Replenishment: Restocking shelves, setting up backroom storage, and pulling expired or damaged products.
• Ordering: Submitting warehouse orders and participating in regular stock

Matric – Jajile high school (1999-12)

Assistant management – Alberton College (2001-12)

Regulatory Examination Certificate – Financial Planning Institute of Southern Africa (2017-12)

National Certificate Banking-NQF 5 – The Fascilitation Workshop (2021-12)