Nirmala Singh

Highly efficient Claims and Litigation Specialist with over 15 years of experience managing motor and non-motor claims processes. Proven ability to oversee compliance, liaise with underwriting and draft complex legal documents. Possess a strong understanding of insurance contracts and departmental reporting. Compiled departmental reports on a monthly basis. Seeking to leverage expertise in claims operations while maintaining a focus on efficiency and accuracy.

Private Tutor at Online English Tuition (2023-10 – Present)

Claims and Litigation Specialist at New National Assurance Company Limited (2008-07 – 2023-06)

• Dealt with and negotiated the motor and non-motor claims processes.
• Dealt with full recoveries process including litigation.
• Reconciled accounts and raised payments received on the debtors system. Followed up on outstanding payments.
• Dealt with third party aspects of the claim ensuring compliance with legal standards and company policies including negotiating settlement and drafting offers of settlement.
• Facilitating payment processes in adherence with company policies.
• Liaised with the Underwriting Department to review and amend insurance contracts effectively.
• Drafted complex legal documents including agreements of loss, rejection letters, letters of demand, final notices, Acknowledgement of Debt, processed default listing on ITC, and service level agreements enhancing documentation accuracy.
• Complied and scrutinised monthly departmental performance reports to evaluate and improve departmental efficiencies.

Legal Officer at Legal Wise (2008-01 – 2008-06)

Claims, Recoveries and Litigation Specialist at Santam Insurance Ltd (2001-11 – 2007-06)

Recoveries and Liabilities Technician at Gab Robins (2001-01 – 2001-10)

High School Diploma in Matriculation – Isipingo Secondary School (1984 – 1988)

Bachelor of Arts (Law) in LLB, law – University of Durban–Westville (1989 – 1993)

FET Certificate in Short Term Insurance – INSETA (2011 – 2014)