Philisiwe Mngweba

Results-driven and client-focused professional with experience in customer service, claims administration, and operational support in high-pressure environments. Adept at handling client queries, managing digital systems, and delivering efficient, professional service with strong attention to detail. Experienced in working within regulated industries, maintaining compliance standards, and building positive client relationships.

Holds an RE5 certification and is committed to providing people-centered solutions that enhance customer satisfaction and operational efficiency.

Claims Specialist - Huntswood (A ResultsCX Company)

(2024-10 - 2026-04)

• Delivered professional customer support and resolved client queries in a fast-paced, high-volume environment
• Managed multiple customer cases simultaneously while maintaining accuracy and high service standards
• Communicated effectively via telephone and email to address and resolve customer concerns efficiently
• Captured, updated, and maintained client information using internal systems and digital platforms
• Worked both independently and within a team to achieve service targets and meet strict deadlines
• Handled confidential and sensitive information with a high level of professionalism and discretion

Claims Handler - CCI

(2023-08 - 2024-09)

• Provided customer support and administrative assistance within a fast-paced, service-driven environment
• Guided clients through the claims process while ensuring a professional and positive customer experience
• Accurately captured, updated, and processed customer information across various digital systems
• Managed competing priorities effectively while consistently meeting daily targets and performance standards

Store Associate - Mr Price

(2023-03 - 2023-06)

• Assisted customers in a busy retail environment
• Supported daily store operations and customer service activities
• Maintained professional communication with customers and team members
• Assisted with stock control and transaction support

Diploma - Management Sciences (Marketing) - Durban University of Technology (2023 - 2023)