Nobuhle Mdhluli

Experienced customer service and contact centre professional with over 9 years of combined experience in telecommunications, retail, sales, and customer support environments. Skilled in handling high-volume customer interactions, resolving customer queries, sales support, problem-solving, and maintaining excellent customer relationships. Strong communication skills, telephone etiquette, and experience working in fast-paced environments.

Seeking an opportunity to contribute positively to a professional organisation while continuing to grow within the customer service industry.

Call Centre Agent at Anani Technologies (2023-08 – 2025-08)

• Handled inbound and outbound customer interactions in a telecommunications contact centre environment.
• Assisted customers with service-related queries, troubleshooting, escalations, and general support.
• Maintained professional communication and high levels of customer service.
• Worked within performance and service delivery targets in a fast-paced environment.
• Provided accurate information and assisted customers with issue resolution.

Supervisor / Sales Assistant at Pepkor (2016-04 – 2023-08)

• Supported daily retail operations including customer service, merchandising, and sales assistance.
• Assisted with supervising store activities and supporting team members.
• Handled customer complaints and assisted with problem resolution.
• Maintained merchandising standards and stock presentation.
• Worked in a target-driven retail environment while ensuring positive customer experiences.

Certificate in Management Assistant N4 – Amajuba FET College (2013 – 2013)

Grade 12 – Thobelani Secondary School (2011 – 2011)