Nobulali Nkayi

Customer-focused and detail-oriented professional with experience in administration, accounts control, healthcare support, and digital communication. Skilled in handling customer queries, resolving issues efficiently, and delivering professional online support through clear written and verbal communication. Experienced in fast-paced environments, managing multiple tasks while maintaining accuracy, empathy, and confidentiality.

Proficient in Microsoft Office, AS400, Google Suite, and digital communication platforms. Passionate about providing exceptional customer experiences and building positive client relationships.

Accounts Control Professional at Hospital Environment (2025-11 – Present)

• Respond to internal and external queries professionally and efficiently.
• Assist patients and stakeholders with billing and account-related support.
• Handle confidential information with professionalism and accuracy.
• Monitor and resolve discrepancies while maintaining customer satisfaction.
• Work collaboratively with multidisciplinary teams in a fast-paced environment.
• Maintain accurate records and manage multiple administrative tasks daily.

Admin Clerk at Mediclinic (via MHR) (2023-01 – 2025-11)

• Managed daily administrative operations and customer interactions.
• Provided support through phone, email, and digital communication channels.
• Captured and maintained accurate records and billing information.
• Resolved queries professionally while ensuring excellent service delivery.
• Worked efficiently under pressure while meeting strict deadlines.

Marketing Assistant (Volunteer) at Rhodes Music Radio (2022-08 – 2023-01)

• Managed online engagement and responded to audience interactions.
• Created digital content and assisted with social media communication.
• Supported campaign coordination and administrative tasks.

Postgraduate Diploma in Media Management – Rhodes University (2021)

BA in Drama and Theatre Arts – University of the Free State (2019)

National Senior Certificate – Kingsridge High School (2015)