Nokubonga Philile

Financial Management Volunteer (2 years contract) - Expenditure division

Finance Management Intern at Nongoma Local Municipality (2022-11 – 2023-02)

Financial Management Volunteer (2 years contract) - Expenditure division

• Perform supplier reconciliations in preparing requisitions for payments.
• Reconcile purchase orders to invoices.
• Ensure invoices are accurately captured on Sage evolution daily.
• Receive and check all payment requisitions in accordance with policies and procedures.
• Load payments on the online banking system.
• Ensure that the banking details on supplier invoices match those of the creditor being paid.
• Respond to all queries relating to payments.
• Perform monthly supplier reconciliations to support all payments to approved suppliers.
• Deal with queries from creditors and staff regarding payments.
• Load new creditors on the online banking system.
• Accurate and timely processing and loading of telegraphic transfers on the online banking as well as manual submissions to the bank.
• Provide monthly creditors age analysis for review.
• Preparing retention for processing under retention control account.
• Prepare Petty Cash Recons, Debit order recons and journals when necessary.
• Prepare Accrual schedules at year end.
• Assist in preparing Financial Statements.
• Providing information requested by auditors during audit

Finance Management Intern at Nongoma Local Municipality (2023-03 – 2023-06)

Payroll division

• Responsible for overall supervision of designated customer care centre.
• Ensure that various services, in respect of applications, requests and submissions, complaints and queries handling service, referrals, feedback to customers and general information are provided efficiently.
• Ensure that the centre functions in accordance with the principles of Batho Pele and that the customer is assisted to gain access to all services provided by the Municipality.
• Responsible for ensuring that the centre is adequately staffed at all times.
• Ensures safe keeping of all assets and equipment.
• Supervise subordinate staff in accordance with approved principles and practices.
• Assist the Senior Customer Care in respect of the preparation of departmental budgets, attendance at meetings and liaison with staff from other departments in the resolution of problems/queries raised by Customers.

Finance Management Intern at Nongoma Local Municipality (2023-11 – 2024-05)

Revenue Management Unit

• Analyzing, processing and coordinating information on the service interruption process.
• Receiving requests or complaints from customers, captures relevant information on the computer system using the appropriate software package to initiate the required action from the LV Control staff.
• Processing and conducting account operations and customer service information and actions.
• Providing the customer with relevant information which could include information/action on kwaNongoma Electricity regulation, policies and procedures; KwaNongoma Electricity business; damages and claims; staff location and contact details; energy usage; tariffs; theft; unauthorized access to KwaNongoma Electricity sites and wrong/prank calls.
• Participating in and initiates continuous improvement opportunities by identifying system, process and customer problems, exceptions, needs and service improvement opportunities and reporting such to the Senior Agent or Superintendent.
• Representing KwaNongoma Electricity professionally during the interaction with the Call Centre.
• Handling calls according to quality services, Batho Pele principles, fault logging, standard operating procedure and street lighting standard operating procedure.
• Transferring problematic calls from consumers to Supervisors as per consumer request or agent not being able to handle a call.
• Closing the interaction when all necessary actions have been completed.

Administrative and Financial Support Officer at Nongoma Local Municipality (2024-05 – Present)

Budget Treasury Office (Office Of The CFO)

• Manage the CFO's calendar, scheduling meetings, and coordinating travel arrangements
• Prepare financial reports, presentations, and documents for meetings and board presentations
• Maintain and update financial databases and filing systems
• Assist in preparing financial reports and documents, ensuring accuracy and compliance
• Support the CFO in managing daily operations of the finance department
• Help track departmental budgets and expenditures to meet financial targets
• Act as a liaison between the CFO and other departments, stakeholders, and external partners
• Coordinate communication and facilitate information flow between departments
• Handle confidential information with discretion and professionalism
• Oversee specific areas like sales and customer service to ensure alignment with business objectives
• Manage inventory of office supplies and equipment
• Coordinate events and functions presided over by the CFO
• Conduct research and compile data for special projects and reports.
• Provide financial insights and support for strategic decision-making.
• Analyze financial data and identify areas for improvement.

National Senior Certificate in Matric – Fundukhaliphe High School (2015)

Bachelor of Commerce in Accounting – University of Zululand (2022)

Post-Graduate Diploma in Accounting – University of South Africa (2025 – 2026)