Finance Management Intern at Nongoma Local Municipality (2022-11 – 2023-02)
Financial Management Volunteer (2 years contract) - Expenditure division
- Perform supplier reconciliations in preparing requisitions for payments.
- Reconcile purchase orders to invoices.
- Ensure invoices are accurately captured on Sage evolution daily.
- Receive and check all payment requisitions in accordance with policies and procedures.
- Load payments on the online banking system.
- Ensure that the banking details on supplier invoices match those of the creditor being paid.
- Respond to all queries relating to payments.
- Perform monthly supplier reconciliations to support all payments to approved suppliers.
- Deal with queries from creditors and staff regarding payments.
- Load new creditors on the online banking system.
- Accurate and timely processing and loading of telegraphic transfers on the online banking as well as manual submissions to the bank.
- Provide monthly creditors age analysis for review.
- Preparing retention for processing under retention control account.
- Prepare Petty Cash Recons, Debit order recons and journals when necessary.
- Prepare Accrual schedules at year end.
- Assist in preparing Financial Statements.
- Providing information requested by auditors during audit
Finance Management Intern at Nongoma Local Municipality (2023-03 – 2023-06)
Payroll division
- Responsible for overall supervision of designated customer care centre.
- Ensure that various services, in respect of applications, requests and submissions, complaints and queries handling service, referrals, feedback to customers and general information are provided efficiently.
- Ensure that the centre functions in accordance with the principles of Batho Pele and that the customer is assisted to gain access to all services provided by the Municipality.
- Responsible for ensuring that the centre is adequately staffed at all times.
- Ensures safe keeping of all assets and equipment.
- Supervise subordinate staff in accordance with approved principles and practices.
- Assist the Senior Customer Care in respect of the preparation of departmental budgets, attendance at meetings and liaison with staff from other departments in the resolution of problems/queries raised by Customers.
Finance Management Intern at Nongoma Local Municipality (2023-11 – 2024-05)
Revenue Management Unit
- Analyzing, processing and coordinating information on the service interruption process.
- Receiving requests or complaints from customers, captures relevant information on the computer system using the appropriate software package to initiate the required action from the LV Control staff.
- Processing and conducting account operations and customer service information and actions.
- Providing the customer with relevant information which could include information/action on kwaNongoma Electricity regulation, policies and procedures; KwaNongoma Electricity business; damages and claims; staff location and contact details; energy usage; tariffs; theft; unauthorized access to KwaNongoma Electricity sites and wrong/prank calls.
- Participating in and initiates continuous improvement opportunities by identifying system, process and customer problems, exceptions, needs and service improvement opportunities and reporting such to the Senior Agent or Superintendent.
- Representing KwaNongoma Electricity professionally during the interaction with the Call Centre.
- Handling calls according to quality services, Batho Pele principles, fault logging, standard operating procedure and street lighting standard operating procedure.
- Transferring problematic calls from consumers to Supervisors as per consumer request or agent not being able to handle a call.
- Closing the interaction when all necessary actions have been completed.
Administrative and Financial Support Officer at Nongoma Local Municipality (2024-05 – Present)
Budget Treasury Office (Office Of The CFO)
- Manage the CFO's calendar, scheduling meetings, and coordinating travel arrangements
- Prepare financial reports, presentations, and documents for meetings and board presentations
- Maintain and update financial databases and filing systems
- Assist in preparing financial reports and documents, ensuring accuracy and compliance
- Support the CFO in managing daily operations of the finance department
- Help track departmental budgets and expenditures to meet financial targets
- Act as a liaison between the CFO and other departments, stakeholders, and external partners
- Coordinate communication and facilitate information flow between departments
- Handle confidential information with discretion and professionalism
- Oversee specific areas like sales and customer service to ensure alignment with business objectives
- Manage inventory of office supplies and equipment
- Coordinate events and functions presided over by the CFO
- Conduct research and compile data for special projects and reports.
- Provide financial insights and support for strategic decision-making.
- Analyze financial data and identify areas for improvement.
