Acting IT Manager - Transnet National Ports Authority, Port of Port Elizabeth and Port of Ngqura - Port Elizabeth, South Africa
(2022-09 - 2024-12)
- Participates in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participates in team-building activities to enhance working relationships.
- Conducts research, gathered information from multiple sources and presented results.
- Works with customers to understand needs and provide excellent service.
- Creates plans and communicated deadlines to complete projects on time.
- Develops and implements performance improvement strategies and plans to promote continuous improvement.
- Works within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improve operations through consistent hard work and dedication.
- Proves successful working within tight deadlines and fast-paced atmosphere.
- Manages team of employees, overseeing hiring, training and professional growth of employees.
- Offers friendly and efficient service to customers, handled challenging situations with ease.
IT Desktop Analyst - Transnet National Ports Authority, Port of Port Elizabeth - Port Elizabeth, South Africa
(2011-12 - 2024-12)
- Planned computer systems using information engineering and structured analysis.
- Presented business leaders with ROI estimations to drive project planning.
- Developed diagrams to describe and lay out logical operational steps.
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Improved systems with addition of new features and infrastructure.
- Established requirements to bolster management decision support reporting.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Enhanced and reconstructed computer systems to increase efficiency.
- Participated in internal audits regarding quality management system.
- Assisted in troubleshooting network, cybersecurity and non-standard software and hardware related issues.
- Organized system operating procedures to strengthen controls.
- Assessed business requirements to create focused solutions.
- Educated stakeholders on data protection tactics to reduce breaches.
- Researched and adopted new technologies to add value to existing offerings.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Investigated system issues and implemented resolutions to reduce downtime.
- Reviewed technical work of consultants and third-party support providers.
Acting IT Manager - Transnet National Ports Authority, Port Elizabeth - Port Elizabeth, South Africa
(2017-01 - 2019-12)
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Conducted research, gathered information from multiple sources and presented results.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared variety of different written communications, reports and documents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed team communications and information for meetings.
IT Engineer - Sun International - The Boardwalk Casino, Port Elizabeth - Port Elizabeth, South Africa
(2006-01 - 2011-11)
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Maintained service schedule for software and hardware.
- Identified and corrected system faults to minimize operational system downtime.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Diagnosed malfunctions in software, directing support tickets to appropriate personnel for remediation.
- Performed scheduled service work, installations, testing and repairs.
- Designed system enhancements for assets within the Company operations.
- Provided technical support in both on-site and telephone consultations.
- Performed preventive maintenance on network system, maintaining average uptime.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Oversaw development and maintenance of organization computer systems and intranet.
Switchboard Supervisor - Sun International - The Boardwalk Casino, Port Elizabeth - Port Elizabeth, South Africa
(2002-01 - 2005-12)
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered services to customer locations within specific timeframes.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Switchboard Operator - Sun International - The Boardwalk Casino, Port Elizabeth - Port Elizabeth, South Africa
(2000-10 - 2001-12)
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Created and maintained company phone directory with current extensions and staff information.
- Answered calls on 3 rings and engaged customers with friendly, professional demeanor.
- Supported customers by managing calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained up-to-date knowledge of emergency call procedures.
