IT Desktop Analyst Assistant Manager - Evergreen Agency
(2022-01)
- Infrastructure Strategy: Spearheaded large-scale hardware and software upgrades, serving as a key stakeholder in modernising the agency's IT infrastructure.
- Budgeting & Planning: Secured increased IT budgets by conducting comprehensive technology audits and aligning system improvements with long-term business goals.
- Vendor Management: Streamlined third-party vendor relations, significantly reducing system downtime and boosting service delivery efficiency.
- Team Development: Designed and led staff IT training programmes to foster technology adoption and improve organisation-wide productivity.
IT Desktop Analyst - Evergreen Agency
(2013-09 - 2021-12)
- Technical Support: Provided high-level troubleshooting for hardware, software, and network issues, ensuring minimal disruption to business workflows.
- Operations & Security: Monitored system performance, performed preventative maintenance, and implemented security solutions to protect against unauthorised access.
- Documentation & Compliance: Developed Standard Operating Procedures (SOPs), managed user manuals, and maintained precise software licensing and hardware inventory logs.
- Procurement & Implementation: Evaluated and recommended new technology solutions; coordinated with vendors to ensure all procurement met strict Service Level Agreements (SLAs).
- Project Leadership: Played a lead role in the successful decommissioning and re-allocation of IT equipment and infrastructure during a major office relocation.
Entry & Adjustments Clerk - UTI (now DSV) — Durban - Durban
(2009-02 - 2012-01)
- Managed customs documentation, including framing SAD500 entries and Vouchers of Correction (VOC).
- Compiled complex refund applications and served as the primary liaison with local customs authorities on behalf of clients.
Network Technician - Tactical Software Solutions
(2008-12 - 2009-01)
- Collaborated with the IT implementation team to execute a large-scale system migration for SASSA.
Junior Programmer - TBWA Hunt Lascaris
(2008-01 - 2008-09)
- Partnered with the Finance Manager to develop bespoke financial reporting tools using Comptu software.
