Intake and Support Volunteer at Lifeline Ekurhuleni (2024-05 – Present)
- Manage high volume inbound calls, urgent cases and Coordinate immediate support.
- Document accurate, confidential patient notes and entry logs within compliance guidelines.
- Assess client needs efficiently to route individuals to specialized healthcare and social services.
- Maintain calm, clear communication during high stress crisis interventions.
Care and Coordination Volunteer at Ubuhle Bezwe Child and Youth Care Centre (2019-03 – 2022-12)
- Coordinated daily care plans and health schedules for residents in a high care settings.
- Monitored and documented physical well being reporting skin and wound concerns to medical staff.
- Collaborated with multi disciplinary medical teams (nurses, doctors, therapists) to manage patient tracks.
- Maintained flawless, legally complaint case documentation and administrative records.
Medical Social Work Coordinator at Tshilidzini Hospital (Department of Health)-Limpopo South Africa (2014-01 – 2014-06)
- Organizational Case Management: routinely conducted vulnerability mapping and ward rounds for clinical diagnostic intakes of patients in the medical wards, trauma-informed psychosocial support (PSS).
- Multi-disciplinary Team Coordination: repeatedly collaborated with doctors, nurses, occupational therapists and legal professionals in order to establish effective health care plans.
- Statutory Alignment and Safeguarding: ensured strict compliance to national child protection policies and human rights procedures (e.g the Children's Act), managing statutory documentation and reporting cases to relevant state services.
- Intermediate Care and Referral Avenues: conducted post discharge visits and formulated strategies through mapping and mobilizing community based NGO networks and ensuring continued care.
- Information Management: maintained high standard, confidential information and statistics, contributing to the monitoring of the vulnerable.
- Managed a high-volume patient caseload, maintaining highly detailed, accurate and confidential medical records and patient histories.
