Nolan Marimuthoo

I am an experienced IT Technician with 16 years of experience in the IT industry, with extensive knowledge and hands-on experience across a wide range of IT environments and technologies. My areas of expertise include computer hardware and software, printers and multifunction devices, network switches, routers, 3CX VoIP/PBX systems, POS machines, networking equipment, troubleshooting, maintenance, installations, and general IT support. I have strong practical troubleshooting skills and am comfortable diagnosing and resolving both hardware and software-related issues.

I am also experienced in supporting users, maintaining IT infrastructure, configuring network devices, and ensuring that IT systems and equipment operate efficiently. My broad technical knowledge allows me to work across different IT environments and quickly identify and resolve problems while providing reliable technical support.

IT Administrator - Royal Time Imports - Durban

(2024-10)

• Cloud Services – Azure backing up and storing information on daily bases using company database and networking backup.
• Microsoft 365 maintenance on tenants licensing and giving access to user on setups and installation on laptops and desktops ensuring users are using one drive to backup information which is stored on cloud services.
• Firewall – using Mimecast as a tool to manage risk factors of spam and threats on emails.
• Using Sentinelone and configuring as a tool to protect users' computers from cyber threats.
• Diagnosed troubleshooting queries and support requests remotely and on-site.
• Assess software and hardware interfaces and develop specifications and performance requirements.
• Worked with database management software, such as MySQL, Oracle RDBMS and Microsoft SQL Server.
• Wrote and defined clean codes to achieve functional, sustainable web applications.
• Member, Association of processes for safe, secure network provisions
• Tested new network technologies, aiding strategic network improvements and upgrades.
• Conducted UI tests to achieve cost-effective measures and optimise performance.
• Managed development, installation, configuration and administration of systems.
• Analyzed network data and infrastructure to determine system faults and inefficiencies.
• Troubleshot and resolved system errors and inefficiencies by completing thorough fault-finding, analysis and inspections.
• Debugging and Troubleshooting network issues.

IT Administrator - ATP

(2021-09 - 2024-09)

• Maintenance on point-of-sale systems
• On a day-to-day basis
• Reloading of Servers and managing
• On site repairs to workstations (tills)
• Remote support if necessary
• Network and caballing
• System testing and validation procedures to determine component meets operational and system level requirements.
• Gathered and examined user feedback to improve capacity and functionality of software.
• Communicated with users to deliver clear, helpful advice to technical and non-technical users.
• Anticipated future needs of ICT network, supporting forward- planning.
• Formulated and submitted reports to relay programming project specifications, activities and developments.
• Managed innovative technologies to improve applications and deliver speedy outcomes.
• Ensured systems ran smoothly, efficiently and effectively by conducting regular servicing and in-depth inspections.
• Troubleshot and resolved system errors and inefficiencies by completing thorough fault-finding, analysis and inspections.
• Debugging and Troubleshooting network issues.

Senior Customer Engineer - BCX

(2012-03 - 2021-11)

• Designed, tested and built high-performing networks for optimized customer experiences.
• Upgraded interfaces to elevate performance and speed of software and network.
• Optimized network infrastructure for flawless performance.
• Maintenance on point-of-sale systems
• On a day-to-day basis
• Reloading of Servers and managing
• On site repairs to workstations (tills)
• Remote support if necessary
• Network and caballing
• Manage the Northern KZN Region as a POD (Covering all stores in the region)
• System testing and validation procedures to determine component meets operational and system level requirements.
• Cloud Services – Azure backing up and storing information on daily bases using company database and networking backup.
• Microsoft 365 maintenance on tenants licensing and giving access to user on setups and installation on laptops and desktops ensuring users are using one drive to backup information which is stored on cloud services.
• Firewall – using Mimecast as a tool to manage risk factors of spam and threats on emails.
• Using Sentinelone and configuring as a tool to protect users' computers from cyber threats.
• Diagnosed troubleshooting queries and support requests remotely and on-site.
• Assess software and hardware interfaces and develop specifications and performance requirements.
• Worked with database management software, such as MySQL, Oracle RDBMS and Microsoft SQL Server.
• Gathered and examined user feedback to improve capacity and functionality of software.
• Consulted with departments and customers regarding project development and proposals.
• Communicated with project managers to gather information regarding limitations or capabilities.
• Communicated with customers to deliver clear, helpful advice to technical and non-technical users.
• Anticipated future needs of ICT network, supporting forward- planning.
• Formulated and submitted reports to relay programming project specifications, activities and developments.
• Managed innovative technologies to improve applications and deliver speedy outcomes.
• Ensured systems ran smoothly, efficiently and effectively by conducting regular servicing and in-depth inspections.
• Conducted regular performance analysis on system engineers, ensuring employees worked to excellent standards, designing training programmers based on inefficiencies.
• Stayed updated on the latest advancements in technology, protocols and best practices through regular research.
• Closely monitored and maintained computer networks, ensuring proper and functional working order.
• Configured new and upgraded networks to meet internal requirements.
• Utilized in-depth knowledge of network traffic, determining required capacity to meet service needs.
• Assessed security needs, applying appropriate products
• Serviced and maintained networks, ensuring optimized performance and function to meet customer needs.
• Diagnosed errors, failures and bottlenecks using software tools.
• Recorded network enhancements, modifications and maintenance in technical documentation.
• Documented optimal diagnosis and resolution of faults to guide future processes.
• Recommended network improvements based on thorough assessments.
• Offered technical knowledge and specialized skill set to troubleshoot critical network problems.
• Planned, installed and ran network elements with meticulous attention to customer requirements.
• MS dating information on job card / costing on job cards
• Wrote and defined clean codes to achieve functional, sustainable web applications.
• Member, Association of processes for safe, secure network provisions
• Tested new network technologies, aiding strategic network improvements and upgrades.
• Conducted UI tests to achieve cost-effective measures and optimise performance.
• Managed development, installation, configuration and administration of systems.
• Analyzed network data and infrastructure to determine system faults and inefficiencies.
• Troubleshot and resolved system errors and inefficiencies by completing thorough fault-finding, analysis and inspections.
• Debugging and Troubleshooting network issues.

Matric Certificate - Avonford Secondary School (2001)