Noluthando Mnguni

A freelance Graphic Designer with a diploma in Graphic Design as well as a Certificate in Digital Marketing.

Customer Service & Sales Engagement Specialist - ELS

(2025-10)

• Deliver exceptional customer service on behalf of UK automotive dealerships through high-volume inbound and outbound calls.
• Gather and document detailed customer information, including current vehicle ownership, reasons for changing vehicles, and future vehicle preferences, to support tailored follow-up by dealership sales teams.
• Persuade customers to attend dealership events by identifying potential vehicle upgrade opportunities and communicating the benefits based on their individual needs and circumstances.
• Conduct post-service customer satisfaction surveys, gathering detailed feedback to measure customer experience, identify service improvements, and support dealership quality standards.
• Assisted customers through inbound and outbound calls and email correspondence while maintaining professional communication and timely resolution
• Handle customer enquiries with empathy and professionalism while resolving issues or escalating complex cases where necessary.
• Assist customers with booking vehicle services, repairs, MOTs, diagnostics etc. in inbound calls.
• Accurately documented customer interactions, preferences and follow-up actions within CRM systems.
• Resolve customer enquiries and concerns by actively listening, demonstrating empathy, gathering relevant information, and ensuring appropriate follow-up or escalation where required.
• Consistently meet quality standards, productivity targets, and service expectations within a fast-paced contact centre environment.

Sales Agent – Cancer Awareness Campaign - UDM International

(2023-02 - 2023-11)

• Conducted high-volume outbound calls to engage prospective customers and build rapport through professional, customer-focused conversations.
• Educated customers on the importance of women's cancer insurance by clearly explaining policy benefits, coverage, and associated costs.
• Identified customer needs through active listening and effective questioning, providing tailored information to support informed decision-making.
• Addressed customer questions and concerns with empathy, professionalism, and clear communication.
• Accurately documented customer interactions while maintaining compliance with campaign standards and quality expectations.
• Consistently delivered excellent customer service in a target-driven contact centre environment while building trust and positive customer relationships.

Promoter & Customer Service Agent - Kaizen Motor Spares

(2024-03 - 2024-07)

• Assisted customers in identifying suitable automotive parts based on their vehicle requirements.
• Delivered professional face-to-face customer service while building strong customer relationships.
• Resolved customer enquiries and provided product recommendations based on individual needs.
• Processed customer transactions accurately and maintained excellent product knowledge.
• Worked collaboratively with colleagues to ensure efficient customer service and stock availability.
• Managed customer concerns professionally and ensured satisfactory resolutions.
• Maintained a customer-first approach while working in a busy retail environment.

National Senior Certificate (2017)

International Computer Driving Licence (Certificate) (2024)

Comptia A+