Nomalizo Selana

Results-driven Customer Service and Sales Professional with over 19 years of extensive experience spanning telecommunications, retail operations, customer support, administration, and sales. Proven ability to cultivate strong, long-term client relationships, resolve complex technical and billing issues efficiently, exceed aggressive sales targets, and optimize workflow operations in fast-paced environments. Adept at managing CRM systems, account lifecycles, cross-functional technical support, and strict customer retention frameworks.

Seeking to leverage this deep expertise into a Customer Success, Administration, Customer Service, or Client Support role.

Customer Service Representative - Cell Network

(2025-05 - 2026-05)

• Delivered exceptional, high-touch customer support across a diverse matrix of telecommunications products and services.
• Managed end-to-end customer account lifecycles, successfully processing upgrades, migrations, activations, SIM swaps, and critical account modifications.
• Diagnosed and efficiently resolved multi-tier billing disputes, network connectivity flaws, and device hardware issues to guarantee minimum customer friction.
• Consistently outperformed individual sales and upselling targets through tailored consultative selling and strategic product recommendations.
• Maintained rigorous data integrity by capturing accurate, compliant, and up-to-date client history records within the core company CRM systems.
• Executed daily store administrative workflows, detailed performance reporting, and secure financial cash reconciliations.

Customer Service Representative - MTNSA

(2015-05 - 2025-04)

• Managed a high volume of consumer requests, professionally troubleshooting complex billing queries, device repairs, insurance claims, and hardware technical issues.
• Processed service requests and contract migrations systematically while maintaining high customer satisfaction (CSAT) and retention metrics.
• Oversaw retail branch inventory management, periodic stock control audits, variance resolution, and secure daily banking operations.
• Promoted new product launches, subscription tiers, and value-added services, directly accelerating branch revenue growth and contract renewal rates.

Sales Consultant / Customer Service Assistant - Cellular Gadgetz

(2008-04 - 2015-04)

• Exceeded benchmark retail sales metrics through proactive engagement, consultative relationship building, and structured upselling methods.
• Facilitated error-free verification processes for new client contracts, service activations, hardware upgrades, and account adjustments.
• Administered daily cash desk handling, rigorous inventory control measures, and point-of-sale reconciliations to mitigate operational stock shrinkage.
• Provided dedicated after-sales support and query resolution, establishing brand loyalty and fostering repeat consumer business.

N4 Certificate - Entrepreneurship and Business Management - PE College (2006)

Grade 12 (Matric) - PE College (2005)