Nomathemba Ndlovu

Highly organised Project Coordination and Finance Operations professional with over 10 years of experience in banking operations, administration and stakeholder support, complemented by hands-on project administration and coordination experience. Holds a National Diploma in Accounting with a strong foundation in Financial Accounting, Cost and Management Accounting and Taxation. Experienced in coordinating activities, tracking deadlines and deliverables, maintaining accurate documentation, communicating with stakeholders and resolving operational issues.

Strong background in high-volume, deadline-driven environments requiring accuracy, confidentiality, compliance and effective prioritisation. Combines financial services experience with project coordination capability, strong administrative discipline and excellent attention to detail. Adaptable and confident working independently while coordinating with multiple stakeholders and supporting process improvements and new workflows.

Project Administration & Coordination Support | Contract / Ad Hoc - TAIWAN TRADE CENTER – JOHANNESBURG - Johannesburg, South Africa

(2024-07 - 2025-12)

Provided project administration and coordination support across multiple project cycles, working with stakeholders to maintain documentation, track activities and ensure timely completion of assigned deliverables.

• Supported multiple project phases from administration and coordination through to completion of assigned activities.
• Tracked project activities, outstanding tasks, deadlines and deliverables to support timely execution.
• Maintained project documentation, records and system updates to ensure information remained accurate and accessible.
• Coordinated with internal and external stakeholders to confirm requirements, arrangements and outstanding actions.
• Followed up on pending tasks and communicated progress or issues to relevant stakeholders.
• Assisted with scheduling, coordination and administrative arrangements across project activities.
• Prepared and maintained supporting documentation required for project activities.
• Managed multiple priorities while maintaining accuracy and meeting agreed deadlines.
• Identified outstanding requirements and proactively followed up to prevent delays.
• Supported smooth communication between stakeholders by ensuring relevant information was shared and actions were followed through.
• Adapted quickly to changing priorities and successfully reintegrated into multiple project cycles.
• Maintained consistent performance while working across different project requirements and timelines.
• Key Outcomes: Supported on-time delivery through structured task tracking and proactive follow-up.
• Key Outcomes: Improved documentation quality and record accuracy.
• Key Outcomes: Strengthened stakeholder alignment through consistent communication and coordination.
• Key Outcomes: Reduced follow-up requirements through accurate documentation and proactive management of outstanding actions.

Servicer Consultant (with Mandate) - CAPITEC BANK - South Africa

(2012-03 - 2022-08)

Worked within a high-volume, highly regulated financial services environment, combining financial transaction processing, administration, compliance, problem resolution and operational support.

• Finance & Operations: Processed high volumes of financial transactions accurately while adhering to established procedures and controls.
• Finance & Operations: Verified transaction information and investigated discrepancies to maintain accurate financial and operational records.
• Finance & Operations: Managed account and payment-related queries, gathering information and coordinating resolutions within required timeframes.
• Finance & Operations: Maintained accurate system records and supporting documentation.
• Finance & Operations: Performed detailed administrative processing while managing competing priorities and strict turnaround requirements.
• Finance & Operations: Applied strong numerical and analytical skills when reviewing transactions and resolving discrepancies.
• Finance & Operations: Followed internal policies, procedures and regulatory requirements within a highly controlled environment.
• Finance & Operations: Liaised with clients and internal stakeholders to clarify requirements, resolve issues and follow up on outstanding matters.
• Finance & Operations: Maintained confidentiality and accuracy when handling financial and client information.
• Operational & Team Coordination: Stepped in to support branch operations during the absence of the Branch Manager and/or Assistant Manager.
• Operational & Team Coordination: Assisted in coordinating staff activities and workflow to maintain operational efficiency and service levels.
• Operational & Team Coordination: Supported colleagues with operational queries, procedures and transaction-related matters.
• Operational & Team Coordination: Monitored workflow and identified issues requiring attention or escalation.
• Operational & Team Coordination: Assisted with branch operational readiness, system checks and compliance adherence.
• Operational & Team Coordination: Helped manage escalated issues and coordinated appropriate resolution.
• Operational & Team Coordination: Supported branch performance through effective workflow coordination, problem solving and proactive follow-up.
• Key Outcomes: Recognised for reliability and initiative during high-pressure operational periods.
• Key Outcomes: Contributed to reduced operational errors through accurate processing and adherence to procedures.
• Key Outcomes: Maintained high standards of service and operational accuracy in a high-volume environment.
• Key Outcomes: Demonstrated leadership capability by supporting colleagues and coordinating workflow when management support was required.

National Diploma - Accounting - UNIVERSITY OF JOHANNESBURG (2011-11)