Nomawethu Matukane

Highly presentable and articulate professional with over 9 years of experience as a Medical Practice Manager and Medical Receptionist. Possessing a Diploma in Accounting, I bring strong financial acumen combined with extensive knowledge of medical practice operations, including IOD processing, medical billing, and claims administration. Proficient in the GoodX system with a solid understanding of practice management systems and workflow optimization.

Known for outstanding communication skills, professionalism, and the ability to engage effectively with patients, medical professionals, and stakeholders. Currently based in Nelspruit and available from 1 April, with full willingness to relocate.

Back Office Practice Administrator - Life Anncron - Emergency Unit (Firstcare Solutions)

(2026-04)

• Check daily paperwork against register / stats
• Collect outstanding paperwork from unit
• Capture Patient / Debtor details (including hospital number) onto billing software
• Bill account with correct procedure and ICD 10 codes onto billing software from Doctor Note / Tax Invoice
• Remit receipts from receipt book to the debtors / patients from the necessary cashbook (Cash/Cheque, Credit Card, Clinic)
• Daily cash-ups, receipt book checks and bank recons
• Contact Non Payments – Levy and Private
• Correct Debtor Details - no contact / telephone details
• Correct rejections (incorrect details) via to-do lists and correspond with Medical Aid Administrator
• Patient / Customer communication and satisfaction
• Complaints and queries
• Paper collection and scan documentation through to head office
• Load on SharePoint
• Ordering of stock
• Stock count
• Collation of delivery notes / supplier invoices / supplier credit notes
• Unit stationery and office supplies
• Solving issues
• Captured, billed and remitted onto GOODX
• Delivered to Doctor's for completion
• Posted to Attorneys / Individual once completed and paid

Temp Frontline Practice Administrator - Mediclinic Nelspruit (Firstcare Solutions)

(2025-12 - 2026-03)

• Greet and welcome patients and assist with account queries
• Update contact details and medical aid information
• Process a patient validation to confirm medical aid details (real-time medical aids only) via the benefit checker website
• Bill account with correct tariff code and ICD 10 codes onto billing software as detailed by the practitioner
• Remit cash payment/ credit card receipts from the appropriate cashbook to the patient / guarantor's account
• Submit account to medical aid
• Collect any patient liable amounts
• Issue the patient / guarantor with a tax invoice and receipt for visit
• Capture daily statistics for the practice
• Shift work
• Explain practice fees and account submission process
• Ensure excellent patient communication and overall satisfaction
• Follow the complaint and query resolution process
• IOD paperwork collection and checks at time of consultation
• Collate and submit to account and supporting documents to Head Office
• Ensure stationery and office supplies are at the appropriate level
• Upload cash drop register on Sharepoint
• Ordering of stock
• Stock count
• Collation of delivery notes / supplier invoices / supplier credit notes

Medical Administrator - Dr Natalia Novikova Aesthetic Gynaecologist

(2025-02 - 2025-09)

• Theatre List prep
• Medical Authorizations
• Procedure bookings
• All admin, updating client records
• Taking payments
• Invoicing and billing
• Monthly vat submissions
• Organising SAAGS conferences
• PA duties

Practice Coordinator & Receptionist - Dr Pritesh Modi – Dermatologist

(2023-12 - 2025-01)

• Verify medical aid details
• Coordinate specialist referrals
• Making appointments
• Stock take and ordering
• All admin, updating client records
• Taking payments
• Daily excel spreadsheet for sales
• Follow up calls to patients
• Invoicing and billing

Locum Practice Administrator - Dr Sandy Koen – Gynaecologist

(2022-02 - 2022-12)

• Ensuring patient confidentiality
• Diary management
• Preparing the theatre list
• Casualties - daily cash up
• Overseeing day to day running of the practise
• Develop and maintain a filing system
• Sending appointment reminders
• Liaising with various medical aids for procedure authorisations

Medical Receptionist - Dr OA Ojo Gynaecologist

(2020-11 - 2022-01)

• Managing Reception area
• Diary management
• Preparing theatre list
• Scheduling appointments for patients
• Creating invoices for customers
• Booking Medical Rep appointments

Dental Coordinator - Intercare Silverlakes - Pretoria

(2019-02 - 2019-08)

• Managing doctors daily appointments
• Assist patients in completing forms
• Capturing of correct patient data
• Ensure patient confidentiality at all times
• Assess billing information and ensure corrections
• Assist patients with account enquiries
• Record and manage maintenance of dental equipment
• Ordering stationery
• Monthly reporting on bleaching and other dental consumables
• Monthly management of creditors of Dental Department
• Managing Dental Reception area
• Sending appointment reminders

Medical Receptionist - On Demand Doctor - Pretoria

(2019-06 - 2025-09)

• General administrative duties
• Managing reception area
• Office management
• Assisting patients open files
• Assisting callers with information and queries
• Stocktaking
• Medical Aid Authorizations
• Offer training to Receptionists in our other branches
• Billing patients before they leave
• Handling cash and card payments
• Issuing invoices
• Monitor the use of supplies and equipment
• Debt collection
• Ordering office supplies
• Managing doctors diary
• Ensure hygiene standards

Diploma - Accounting & Financial Computing - Rosebank College (2014 - 2014)

Matric - Petit High School (2011 - 2011)