Nomfundo Sibiya

As a recent ICT graduate, I am eager to use my technical skills in growing the organization. I am passionate with networking, willing to learn and to contribute to the success of the organization.

IT Junior Technician - Mangosuthu University of Technology

(2024-08 - 2025-02)

• Maintenance on all hardware and software to meet security standards.
• Set up new users and devices
• Perform Windows and driver updates.
• Collaborated with mentors and teams to implement strategic initiatives
• Engaged in performance reviews to track development
• independent installation of VPN, to enable users to work off-site at any time.
• Provide onsite and remote technical support to end users and management.
• Assisting with the setup and IT support in meetings and workshops hosted onsite.

IT ServiceDesk - Mangosuthu University of Technology

(2025-02 - 2025-07)

• Telephonic and remote training.
• Troubleshoot and repair network issues via AnyDesk remote desktop.
• Maintained agreed standards to the Service Level Agreement (SLA) and updated the information database.
• Management of the HALO Ticketing System and resolving tickets accordingly.
• Demonstrated strong problem solving skills and technical proficiency.
• Escalation of incidents and reports to the supervisor in case of unattended.
• Creation of emails for new users, utilizing Active Directory.
• Network and standalone printer management.
• Assigning licenses to Microsoft 365 user accounts for software packages.

Diploma - IT: Communication Networks - Mangosuthu University of Technology (2024-04)