Nomjelo Makeleni
Training Coordinator
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About
Detail-oriented and highly organised professional with experience in project coordination, operations, training facilitation, stakeholder communication, and team leadership. Skilled in planning, reporting, task tracking, and cross-functional collaboration within fast-paced environments. Proven ability to manage competing priorities, support operational delivery, and drive process efficiency.
Strong communication, problem-solving and organisation skills, and seeking to transition into a Project Manager role.
Experience
Training Coordinator - Teleperformance - Cape Town, SA
(2025-01)
- Plan and schedule training programs for employees, including workshops, onboarding sessions, and professional development courses
- Liaise with trainers, facilitators, and internal stakeholders to ensure training objectives and content align with organisational goals.
- Manage training administration, including registrations, attendance records, and training documentation.
- Maintain training databases and records for reporting, compliance, and performance tracking.
Operations Supervisor/ Team Lead - Teleperformance - Cape Town, SA
(2023-07 - 2024-12)
- Supervised team operations, optimising workflow and increasing efficiency across multiple departments.
- Resolved customer complaints efficiently, restoring trust and preserving the company's reputation.
- Monitored staff performance and developed improvement plans.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
Programmes Associate - Ikwezi Development Projects - Cape Town, SA
(2021-02 - 2023-03)
- Managed office administrative tasks.
- Assisted in the development and implementation of programme strategies, contributing to overall project success.
- Used exceptional planning, organisation and time-management skills to lead multiple projects simultaneously.
- Handled enquiries from programme participants and the public, offering timely and informative responses.
Education
Bachelor of Social Sciences - Politics and Governance - University of Cape Town (2021)
