Chuma Mhambi

Hardworking Training Coordinator well- versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 3 years of related experience. Experienced with HR processes, including recruitment, onboarding, and employee relations. Utilizes effective communication and organizational skills to support HR functions. Strong comprehensive understanding of confidentiality and team collaboration in dynamic environments.

TRAINING COORDINATOR at Rawson Properties (2025-09 – Present)

• Maintain and update LMS content, courses, and user accounts to ensure system accuracy.
• Upload, organise, and manage learning materials on LMS platforms.
• Generate and analyse training reports (learner progress, completion, compliance).
• Provide LMS support and troubleshoot technical issues for users.
• Coordinate training schedules, enrolments, and attendance tracking.
• Monitor course completion and certification records.
• Assist with development and formatting of learning materials and manuals.
• Support L&D initiatives and digital learning programmes.
• Liaise with vendors, training providers, and internal stakeholders.
• Ensure LMS data security, compliance, and accurate record-keeping.
• Designed and implemented training programs that enhanced employee performance and improved overall operational efficiency.
• Coordinated onboarding sessions, ensuring new hires received comprehensive training and support during their transition.
• Developed evaluation tools to assess training effectiveness, providing actionable insights for continuous program improvement.
• Facilitated workshops and seminars, fostering a culture of continuous learning and professional development among staff.
• Collaborated with department managers to identify training needs, aligning curriculum with organizational goals and objectives.
• Mentored junior training staff, enhancing their skills in instructional design and effective training delivery methods.
• Conducted regular feedback sessions with trainees and leadership, ensuring alignment between training outcomes and business needs.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.

TRAINING ADMINISTRATOR at Clicks Group Limited (2022-09 – Present)

• Arrange, schedule and co-ordinate logistical components relating to training events as per instruction from the line manager.
• Arrange registration of vendors for all logistical arrangements pertaining to training interventions, in a cost and quality efficient manner.
• Assist in the sourcing of resources in such a manner that contributes to financial efficiencies in the Training Operations focus area.
• Perform scheduled monthly and weekly administrative duties and reporting as agreed with line manager.
• Liaise with other role players to ensure that training events, reports and tasks are completed within required timelines.
• Build relationships with training, business and HR resources to ensure productive co-ordination of events.
• Co-ordinate monthly printing requirements and ensure that training material is received in time.
• Manage and co-ordinate and file all training related payments.
• Respond to telephonic and written queries from relevant training resources and departments.
• Ensure accurate and systematic administration of all training records (attendance registers and cost of training) for all training interventions.
• Prepare BBBEE evidence and MIP.
• Prepare WSP and ATR.
• Mentored junior staff members within the Training Administration department to enhance their expertise in adult learning principles and instructional design.
• Ensured compliance with industry regulations by delivering up- to-date mandatory trainings for all employees.
• Partnered with external vendors to provide specialized trainings where necessary, expanding internal capabilities while maintaining cost efficiency.
• Tracked employee progress through regular assessments, providing feedback for continuous improvement in job performance.
• Trained new hires to perform cross-training exercises with experienced workers.
• Managed new employee orientation training process for more than 2000 employees each year.

HR TVET GRAD at Clicks Group (2021-02 – 2022-08)

• Administer and coordinate timeous submission of payroll, HRIS recruitment, benefits, SAPC, on boarding and IR documentation according to relevant checklists.
• Resolve all telephonic and e-mail queries promptly and efficiently through relevant role players.
• Do the Capturing and maintain relevant data into relevant systems, ensuring that the information is accurate.
• Produce accurate and timeous HR reports to support HR reporting requirements.
• Do the file and maintain all relevant HR documentation for the business unit to be produced at a later date.
• Assist with any day to day or ad-hoc administrative tasks and projects.
• Keeping learnerships records on the W&RSETA site and update them accordingly.
• Updating all internship details on the TVET placement tracker.
• Pulling a monthly report on status quo of all the active and non- active TVET Learners.
• Partner for program delivery logistics such as participant material preparation, mailing, E-learning queries, and other administrative support needs as requested.
• Assisting recruitment team with Screening of potential candidates, arrange interviews, and conduct Reference checks accordingly and as requested from time to time.
• Providing administrative support to the E-Learning team with regards to enrolment issues, password issues.
• Reporting (Weekly) on all E-learning queries raise each week.
• Arranging logistics for management.
• Processing Purchase orders and facilitating payments for all study assistants' invoices.
• Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
• Ensured smooth transitions into new roles post-Grand Opening through continuous support, follow-up training sessions and progress assessments.
• Promoted a culture of professional growth by sharing industry best practices and encouraging employees to expand their skill sets through ongoing development opportunities.
• Managed time efficiently by prioritizing tasks and maintaining a detailed schedule of upcoming training sessions and deadlines.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
• Coordinated employee training programs to boost skills development and improve overall performance.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
• Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
• Coordinated logistics for training sessions, including scheduling, materials preparation, and venue setup.
• Communicated effectively with diverse groups of individuals, adapting training styles to accommodate various learning preferences.
• Trained and mentored new personnel hired to fulfill various roles.

HR INTERN at Building Industry Bargaining Council (2020-02 – 2021-01)

• Assist dismissed employees to sign the 7.11 form.
• Sit on the disciplinary hearing and attend CCMA cases if there's a language barrier.
• Update the outcomes of the arbitration on CMS system.
• Compile certification to the CCMA for employees if the Employer did not compile with the settlement agreement.
• Register new employees and construction companies.
• Inform the applicants, Commissioners and employers via email and telephone.
• Create requisition for pension fund department.
• Capture the compliance order via Com21 system.
• Follow up with the employers who did not comply with Compliance order.
• Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
• Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions.
• Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.

Bachelor Pass – Jongintaba SSS, Mthatha Eastern Cape (2016-12)

Diploma in Human Resource Management – Northlink College, Cape Town (2022-12)

National Certificate Occupational Directed Education Training and Development Practitioner – OMNI HR Consulting, Cape Town (2025-12)

BCOM in Human Resource Management – MANCOSA, Cape Town (2029-04)