Nomphelo Kala
Customer Service Representative
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About
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.
Experience
Customer Service Representative at TELUS INTERNATIONAL (2023-08 – Present)
- Assist Uber Restaurant Partners with live orders.
- Investigate payments delayed.
- Assist Uber Restaurant Partners with Delivery Partners, e.g: unable to find drivers for delivery, drivers are delayed, drive unable to complete delivery, etc.
- Assist Uber Restaurant Partners with contacting consumers for their order.
- Assist Uber Restaurant Partners with troubleshooting if there are any technical issues with their tablets
Customer Relations Manager at TTec South African - Volkswagen UK (2021-02 – 2023-08)
- Manage escalations.
- Build and maintain customer relationships.
- Manage customer concerns and complaints.
- Liaising with internal and external departments.
- Mediate between the customer and retailers.
- Manage email communication.
- Manage phone communication.
Customer Service Representative at Teleperformance (2018-10 – 2020-11)
UK Based Customer Support - Emails - Chats - Calls. Establish, develop and maintain positive business and customer relationship.
Education
Grade 12 – Northlink College (2014-01 – 2016-01)
National Certificate (Vocational) in Engineering and Related Design - Level 4 – Republic of South Africa - UMALUSI (2022-01-15)
