Nompilo Mazibuko

Proactive and results-oriented professional with a Degree in Retail Business Management and experience in customer service, sales, and operations. Proven ability to develop training modules, resolve escalated issues, and monitor quality metrics. Eager to leverage skills in staff management, target achievement, and profit-loss responsibility to contribute to the success of The Shoprite Group of Companies as a Trainee Manager.

Trainee Manager - Shoprite - KwaZulu Natal, South Africa

(2025-06 - 2026-06)

• Assisted in managing daily store operations across front-end, back-end, and sales floor
• Supervised and coached staff to meet KPIs for service, stock accuracy, and sales targets
• Managed inventory, receiving, and merchandising to maintain stock availability and reduce shrinkage
• Handled customer complaints and ensured high standards of customer service
• Supported cash office, admin, and compliance with company policies and health & safety standards
• Trained in leadership, scheduling, and performance management to prepare for Assistant Manager role

Subject Matter Expert - Call Centre International - KwaZulu Natal, South Africa

(2022-02 - 2025-03)

• Provided expert guidance and support to frontline staff on complex customer queries and operational procedures.
• Developed and delivered training modules to enhance team performance and product knowledge.
• Assisted in the resolution of escalated customer complaints, ensuring customer satisfaction and retention.
• Monitored service quality metrics and identified areas for process improvement.
• Collaborated with management to implement new service strategies and initiatives.

Frontline Sales Agent - Call Centre International - KwaZulu Natal, South Africa

(2021-02 - 2022-02)

• Handled a high volume of inbound customer calls, addressing inquiries and resolving issues efficiently.
• Promoted and sold company products and services, meeting and exceeding sales targets.
• Maintained accurate customer records and documented all interactions.
• Adhered to quality assurance standards and company policies.
• Acquired in-depth knowledge of product offerings and service capabilities.

Degree - Retail Business Management - Durban University of Technology (2021-03 - 2024-11)