Nompumelelo Mtshali

Customer Service and Call Centre Professional with more than 10 years of experience in customer support, administration, technical troubleshooting, warranty claims, SAP, CRM and C4C systems. Currently employed by Hisense South Africa, delivering exceptional customer service, technical support and case resolution.

Inbound Customer Service Agent at Hisense South Africa (2024-09 – Present)

• Handle inbound customer enquiries.
• Provide technical troubleshooting.
• Book repair jobs using C4C and CRM.
• Respond to email tickets.
• Perform KYC verification.
• Escalate unresolved queries.
• Maintain accurate customer records.

Inbound Call Centre Agent at CN-Tronics (Skyworth Service Centre) (2021-02 – 2024-08)

• Resolved customer complaints and technical queries.
• Processed customer information in SAP.
• Managed warranty and service cases.
• Delivered excellent customer service.

Sales Assistant at Brandclub (2020 – 2021)

• Processed invoices and sales orders.
• Managed switchboard and credit notes.

Administrative Assistant at Bonafide Group (2019-02 – 2020-08)

• Managed administration, meetings, filing and client records.

Returns Clerk at OTG/Spitski Distributors (2019 – 2019)

• Managed returns, invoicing, debtors and creditors.

Till Operator at Debonairs Pizza (2016 – 2017)

• Cash-ups, stock control and customer service.

Cashier & Assistant Manager at Dual Reflexion Studios (2010 – 2016)

• Invoicing, payments, scheduling and office administration.

Switchboard Operator at The Switch Group (2013 – 2014)

• Managed switchboard and directed calls professionally.

Grade 11 – Princess High School