Nomsa Mabasa

Innovative and Transformative Senior Business Analyst with 5+ years experience skilled in requirement gathering, executing engagements with stakeholders and users, analysing processes and defining user stories to increase customer satisfaction through continuous process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Expertise in Jira, Confluence, Outsystems, Power BI, Lucid Chart, DevOps, Figma, etc.

Experience projects with

• Web development 
• Application development 
• Supply chain 
• Insurance claims process improvement 
• Insurance new system development 
• Insurance App development 
• Insurance Automation 

• Business analyst certification 
• diploma in accountancy
• Digital Marketing