Service Consultant
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I am a service consultant at FNB South Africa. I have a diploma in public finance from Tshwane University of Technology, with a focus on economics and finance. I am passionate about delivering excellent customer service and ensuring customer satisfaction, as well as understanding the Financial Advisory and Intermediary Services Act (FAIS).
In my current role, I am responsible for processing customer requests, amending home loans applications and agreements, updating lead sources and banker details, and managing exception reports and work baskets on a daily basis. I use my client services skills to communicate clearly and professionally with customers, bankers, and other stakeholders, and to handle complex and sensitive situations with tact and empathy. I also contribute to the team's performance and goals by collaborating and supporting my colleagues, sharing best practices, and providing feedback and suggestions for improvement.
I am eager to learn new skills and knowledge, and to apply them to enhance the quality and productivity of my work. I value diversity and inclusion, and I enjoy working with people from different backgrounds and perspectives.
Processing customer request. Managing customer Expectations. Ensuring highest customer satisfaction.
HomeLoans applications and agreements i.e., Adding or removing conditions Updating lead sources and banker details.
Managing Exception reports on daily basis: Future use report (correcting future use amount in line with approved loan amount). Review exception report -Deals stuck at certain milestone due to validation and capturing errors.
Manage Work baskets: Manual allocating work to different consultants within the team in line with their duties
2022 Diploma in Public Finance
2017 Grade 12
