Nonhlanhla Khethukuthula

Dedicated and enthusiastic Tourism and Hospitality graduate with experience in front-office operations, reservations, customer service, and administrative support. Skilled in managing guest relations, reservation systems, office administration, and handling customer inquiries in fast-paced hospitality environments. Proficient in Apex, PlusPoint, Opera, Amadeus, and Microsoft Office applications.

Strong communication, organisational, and problem-solving skills with a commitment to delivering exceptional guest experiences and maintaining professional service standards.

Receptionist/reservationist - Gooderson Bushlands Game Lodge

(2024-07 - 2026-05)

• Welcome guests and manage check-in and check-out procedures.
• Operate reservation systems, including Apex and PlusPoint.
• Handle guest inquiries via telephone, email, and in person.
• Maintain accurate booking records and reservation schedules.
• Process invoices, receipts, and payments.
• Manage office correspondence and documentation.
• Maintain electronic and manual filing systems.
• Assist with petty cash administration and basic bookkeeping.
• Prepare reports, letters, and operational documents.
• Ensure professional customer service and guest satisfaction.

Tourism & Hospitality Intern - Ithala Game Reserve (Ntshondwe Resort)

(2023-07 - 2024-06)

• Assisted guests during arrival and departure processes.
• Managed guest check-in and check-out procedures.
• Processed invoices and receipts accurately.
• Answered and directed incoming calls to relevant departments.
• Maintained accurate client records and databases.
• Assisted with sales and customer service in the curio shop.
• Conducted stocktaking and cash handling duties.
• Operated Point of Sale (POS) systems.
• Assisted with housekeeping, room preparation, and laundry operations.
• Maintained cleanliness and hospitality standards throughout the resort.

Bachelor of Tourism studies - Tourism - University of Zululand (2021)

Post Graduate Certificate in Education - Education - University of Zululand (2023)

National Senior Certificate (Matric) - Makhasa High School (2013)