Shanine Patience

I am an adaptable Reservationist/Receptionist who meets job demands and deadlines through diligent work-ethic dedication to quality.

• To deal efficiently and politely with all telephone, email, internet and in person enquiries the same day the enquiry was made. 
• To ensure that all reservations and clear information is recorded accurately onto the booking system.
• Ensure deposits are paid timeously and billing is noted properly on reservation and back up documentation is filed with correspondence.
• Prebills online travel agent bookings by using virtual credit cards.
• Mark reservations on the OTA as no show/ marking cards invalid should they have declined 
• Tracks and notes all early arrivals, late departures, room moves, repeat guests.
• To liaise with other departments to ensure best service is provided.
• Assist front office with overflow calls
• To have knowledge and understanding of the operation of business in order to respond accurately to enquiries. 
• Direct all guests requests or issues to correct departments if I am unable to assist.
• reservations on the OTA as no show/ marking cards invalid should they have declined 

Hospitality & Catering Services - N4, N5 & N6 Certificate |