Nonhlanhla Mlambo

Experienced retail and sales professional with more than 12 years of experience in field sales, retail operations, customer service, merchandising, administration and team leadership. Proven ability to increase sales, manage store operations, supervise teams and build strong customer relationships. Highly organised, dependable and committed to delivering excellent customer service while achieving business targets.

Sales Manager - Shoprite

(2024-01)

• Lead and motivate the sales team to achieve daily and monthly targets.
• Deliver exceptional customer service.
• Monitor store performance and sales.
• Resolve customer queries professionally.
• Assist with stock management and merchandising.
• Ensure compliance with company policies and procedures.

Back Admin Manager - Shoprite

(2023-01 - 2024-12)

• Managed administrative functions of the branch.
• Processed reports and documentation accurately.
• Maintained inventory and stock records.
• Coordinated with suppliers and internal departments.
• Ensured accurate filing and record keeping.

Trainee Manager - Shoprite

(2022-01 - 2023-12)

• Completed management development programme.
• Supervised daily store operations.
• Assisted with staff scheduling.
• Supported inventory management.
• Maintained high customer service standards.

Field Marketer - Unilever Field Sales

(2013-01 - 2021-12)

• Promoted Unilever products across assigned retail outlets.
• Increased product visibility through merchandising.
• Built strong relationships with retailers.
• Achieved sales and distribution targets.
• Conducted market research and competitor analysis.
• Ensured product availability and stock rotation.

Learnership - GP Flooring

(2010-01 - 2012-12)

• Assisted with flooring installation projects.
• Maintained safe working practices.
• Prepared work areas and materials.
• Worked effectively within a team environment.

Grade 12 - Matric - Jules High School