Nonhle Sibande

Fleet and operations professional with 4+ years of experience across fleet administration, operational coordination, customer service and financial operations. Experienced in coordinating vehicle maintenance schedules, monitoring fleet activities, maintaining accurate records, resolving operational issues and communicating with internal teams and external stakeholders. Strong organisational, planning and problem-solving abilities, with experience working to service-level requirements and operational deadlines.

Proficient in Microsoft Office and fleet management systems, with a Higher National Diploma in Accounting.

Fleet Administrator - FirstRand Bank - Nelspruit, South Africa

(2025-03 - 2026-06)

Coordinate day-to-day fleet administration activities, supporting the efficient operation and availability of company vehicles.

• Utilise fleet management systems, including MILES, Fleet Auto Card and Auto Online, to monitor vehicle information, maintenance schedules and driver performance.
• Coordinate and follow up on vehicle maintenance, repairs and related operational requirements.
• Maintain accurate fleet records and ensure relevant information is updated and readily available.
• Monitor fleet-related activities and identify issues requiring follow-up or escalation.
• Facilitate communication between departments to resolve operational challenges and minimise service disruptions.
• Support compliance with fleet safety, maintenance and operational requirements.
• Assist with planning and prioritising fleet activities to meet operational deadlines.
• Work collaboratively with internal stakeholders and service providers to support effective fleet operations.

Advanced Client Services Agent - FirstRand Bank Ltd - Johannesburg, South Africa

(2022-07 - 2025-02)

• Coordinated and resolved high-volume customer queries and complaints across telephone, email and live-chat channels while consistently meeting SLA requirements.
• Managed multiple requests simultaneously, prioritising urgent matters and ensuring timely resolution.
• Communicated effectively with customers, internal teams and relevant stakeholders to resolve service and operational issues.
• Investigated problems, identified appropriate solutions and escalated complex matters where necessary.
• Maintained accurate records of customer interactions, requests and resolutions.
• Worked under pressure and within strict service deadlines while maintaining accuracy and quality.
• Collaborated with colleagues to improve service delivery and support continuous process improvement.
• Applied governance, risk and compliance requirements when handling customer and operational matters.

First job learner - FirstRand Bank Limited - Johannesburg, South Africa

(2021-01 - 2022-06)

• Managed accounts receivable and payable administration.
• Prepared and submitted invoices to debtors, ensuring accurate and timely processing.
• Maintained supplier information and records on the Oracle accounting system.
• Processed financial transactions and maintained accurate supporting documentation.
• Assisted with administrative processes requiring accuracy, record keeping and attention to detail.
• Worked with internal stakeholders to resolve account and transaction-related queries.

Higher National Diploma - Accounting - University of Johannesburg (2016-01 - 2019-11)